This is a remote position.
Schedule:
40 hours per week
Monday - Friday 8:00 AM - 5:00 PM CDT 9:00 PM - 6:00 AM MNL
1-hour unpaid break
Client location or time zone: Houston TX US - CDT
Company/client overview: The client runs an import-export trucking and warehousing business.
Responsibilities:
- Answer incoming calls and respond to customer emails promptly
- Manage customer inquiries and bookings
- Prioritize and manage a high volume of customer interactions efficiently
- Collaborate with team members to ensure continuous customer support coverage
- Assist with processing and tracking shipments providing updates to customers as needed
Requirements
- Excellent verbal and written communication skills in English with a neutral accent for clear phone interactions
- Basic knowledge of various vehicle types (cars trucks etc.) and transport terminology
- Strong customer service orientation with the ability to handle diverse customer needs
- Proficiency in using customer service software or trucking dispatch software
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Problem-solving skills and the capacity to make decisions independently
- Reliable high-speed internet connection for remote work
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR24568JOB
Excellent verbal and written communication skills in English, with a neutral accent for clear phone interactions Basic knowledge of various vehicle types (cars, trucks, etc.) and transport terminology Strong customer service orientation with the ability to handle diverse customer needs Proficiency in using customer service software or trucking dispatch software Ability to work in a fast-paced environment and manage multiple tasks simultaneously Problem-solving skills and the capacity to make decisions independently Reliable high-speed internet connection for remote work Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_24568_JOB