Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you an experienced detail-oriented professional looking to support a growing healthcare team from behind the scenes We re hiring a Medical Virtual Assistant to support one of our clients a forward-thinking physical therapy practice based in Texas. This role is perfect for someone who understands the importance of clear communication accurate records and responsive patient support.
About our client:
Our client is a dynamic physical therapy group led by doctorate-level clinicians who are passionate about restoring quality care in today s challenging healthcare system. With ten micro-clinics embedded inside health clubs and country clubs throughout Texas they offer immediate access to care right where many injuries occur.
Their tight-knit team thrives on collaboration humor and high standards of communication. As they expand their services particularly around insurance billing and patient record management they re seeking a Medical Virtual Assistant to streamline key administrative functions and support both patients and clinical staff.
The ideal candidate is experienced in healthcare administration especially insurance verification authorizations and EMR management. You ll play a critical role in maintaining organized workflows following up on important documentation and ensuring patients are informed and supported every step of the way.
Responsibilities
Insurance & Patient Support
Verify patient insurance coverage and communicate benefits clearly to patients
Obtain and track pre-authorizations for physical therapy procedures
Update patient records with insurance details in PT Everywhere
Liaise with insurance providers to clarify coverage and resolve issues
Follow up on pending claims and assist with patient billing questions
Respond to patient inquiries via phone text or email regarding appointments insurance or general FAQs
Medical Records & Documentation
Maintain accurate and up-to-date electronic medical records
Audit patient records for completeness and compliance
Collect and send medical records to law firms upon request
Communicate with legal teams to provide necessary documentation
Prepare and organize documents for internal and external communication
Reporting & Administrative Tasks
Fill out internal KPI trackers using data from reports
Assist with internal communication via Bitrix and other team platforms
Support clinical and admin teams by managing referrals and sending personalized patient updates
Tools & Software You ll Use
PT Everywhere (EMR)
Google Sheets
GoHighLevel
Availity
Bitrix (billing communication)
Requirements
2 years of experience in a medical office or virtual healthcare support role
Strong understanding of insurance verification pre-authorizations and billing workflows
Excellent communication and organizational skills
Proficiency with EMRs and comfort using multiple platforms
Experience with legal record handling is a plus
High level of discretion and understanding of HIPAA and patient confidentiality
A proactive team-oriented approach with strong attention to detail
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
