work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
25-06-2025
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1 Vacancy
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Job Description
This is a remote position.
Telecaller also known as a telemarketer or phone sales representative is responsible for making and receiving phone calls to interact with customers either existing or potential to promote products or services provide support or gather feedback. They are the voice of the company directly interacting with customers to build relationships resolve issues and drive sales.
Key Responsibilities:
Making outbound calls:
Telecallers initiate calls to potential customers to introduce products/services generate leads and promote sales.
Handling inbound calls:
They also respond to incoming calls from customers addressing inquiries providing support and resolving complaints.
Generating leads:
A primary task is to identify and qualify potential customers gathering necessary information for follow-up.
Following up with leads:
Telecallers nurture leads through follow-up calls providing additional information and guiding them through the sales process.
Maintaining customer records:
They accurately document all customer interactions including call details queries and resolutions in CRM systems.
Meeting sales targets:
Telecallers work towards achieving individual and team sales goals by effectively promoting products and services.
Resolving customer issues:
They address customer complaints and escalate complex issues to the appropriate channels for resolution.
Providing product information:
Telecallers educate customers about products/services including features benefits and pricing.
Building customer relationships:
They aim to build rapport and maintain positive relationships with customers through friendly and engaging communication.
Skills and Qualifications:
Excellent communication skills:
Telecallers need strong verbal communication skills to effectively convey information and persuade customers.
Persuasion and sales skills:
They should be able to influence customers and guide them towards making a purchase or taking a desired action.
Active listening skills:
The ability to actively listen to customer needs and understand their requirements is crucial.
Problem-solving skills:
Telecallers should be able to address customer issues and find appropriate solutions.
Customer service orientation:
A focus on providing excellent customer service is essential for building positive relationships.
Computer literacy:
Basic computer skills and familiarity with CRM systems are typically required.
Patience and resilience:
Telecallers need to handle rejection and maintain a positive attitude during phone conversations.
Knowledge of products/services:
Understanding the companys offerings is necessary for effectively communicating with customers.
Fluency in local language:
Depending on the location and target audience fluency in the local language is often a requirement.
Employment Type
Full Time
Key Skills
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