AV Systems Engineer

The IT Digital Media Engineering team is looking for a seasoned AV Systems Engineer who is passionate about how to shape Visas future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.  
This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work communicate and collaborate. The ideal candidate will have a strong understanding of AV life cycles from conception to deployment to operations. This candidate will have deep technical knowledge around collaboration tools conference room technology live event production video walls digital signage and video conference platforms. It is essential this candidate understands best practices and always stays ahead of industry trends. 

This role will be highly collaborative and responsible for key partnerships with IT Facilities Construction and Real Estate and AV vendors. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. Its very important for this candidate to have a positive can-do attitude incredibly organized tenacity in solving problems strong team player and be able to communicate effectively with stakeholders. 

Essential Functions:

• Use your expertise to get into the technical weeds and do what it takes to get the job done 
• Design and commission innovative AV solutions for boardrooms lobbies innovation centers conference rooms event spaces training rooms collaborative spaces video walls digital signage etc. 
• Drive AV scopes and partner with stakeholders general contractors IT teams facilities vendors etc. and ensure office build and refresh projects are completed according to design specifications 
• Provide stellar customer service and consult with internal clients to discuss plan and ensure their AV requirements for their meetings and events are properly supported 
• Manage IT engineering support tickets and troubleshoot and resolve complex A/V issues in a timely manner  
• Monitor AV equipment aid in conference room sweeps and perform preventative maintenance 
• Perform proof-of-concept (POC) tests and validation on new and emerging A/V technologies 
• Create update and archive all documentation and wikis 
• Contribute to updating AV standards and practices 
• Train and mentor other team members 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• Bachelors degree OR 3 years of relevant work experience
• Has customer service first approach with a positive can-do attitude
• Proven track record in planning and delivering AV solutions in a fast-paced pressured environment

Preferred Qualifications

• 2 or more years of work experience
• CTS CTS-I CTS-D AVN MS-700 CCNA Certification
• Experience with Logitech Poly Neat
• Experience deploying and supporting Microsoft Teams Rooms Zoom Rooms
• Experience handling TMS CUCM RPRM Audiocodes
• Experience with video wall tech stack Planar Nanolumens LG Megapixel Analog Way BrightSign
• Experience with QSC Biamp
• Experience with Appspace
• Experience using ticketing systems like ServiceNow or JIRA
• Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events
• AutoCAD Bluebeam Visio
• Experience in audio DSP programming and Dante network
• Experience with Crestron and Extron matrix switchers
• Knowledge of networking firewalls proxy NDI NVX HLS RTMP

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84000.00 to 119650.00 per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time