Supply Chain Support Analyst (Maternity Coverage)
Supply Chain Support Analyst (Maternity Coverage)
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Job Description
As a Repair Operations Analyst you will own the daytoday data billing and performance insight that keeps SquareTrades Australiawide repair partner network running efficiently. You will reconcile invoices build performance dashboards surface costsaving opportunities and communicate directly with partners to resolve billing queries and close KPI gaps. The role blends practical operational administration with handson analytics giving you a clear line of sight to financial impact and network growth decisions.
Flexibility:
The ideal candidate would be based in Melbourne Australia available ASAP and be in the office 2-3 days per week (Tuesdays and Thursdays as a minimum). Aside from these requirements we generally work flexibly and are open to flexible arrangements.
Why this role exists:
SquareTrade works with a nationwide portfolio of independent repair partners to serve warranty claims for retailers such as JB HiFi and The Good Guys. Your mission is to turn the numbers behind those repairs into clear actions that cut costs lift KPIs and guide where we grow next.
What youll do:
- Provide ongoing analytics in relations to repair network performance.
- Identify cost saving opportunities.
- Build regular Power BI / Excel dashboards on turnaround time firsttimefix BER and CTS.
- Monitor the shared RepairOps inbox; triage partner emails and route internally when needed.
- Engage with partners and vendors on billing discrepancies KPI results or process changes.
- Own the calendar of recurring partner reports and ensure ontime delivery.
- Investigate performance swings and surface root causes for Operations leadership.
- Map claim volumes versus partner capability to spot coverage gaps.
- Recommend onboarding new partners or capability upgrades where needed.
- Identify gaps in process between SquareTrade and partners
- Capturing and recording repair costs to enable accurate reporting and auditing.
- Prepare monthly reporting on key network performance against targets.
- Package insights into crisp executiveready summaries for stakeholders
Qualifications :
- 13 years in an analytical or operationsadministration role.
- Advanced Excel (Power Query pivots) and beginnerintermediate Power BI.
- Comfort managing shared inboxes and drafting professional partner emails.
- Experience with basic invoicing workflows or ERP tools is a plus.
- Sharp eye for anomalies in large datasets and the story behind the numbers.
- Clear concise written communication.
Additional Information :
Our Core Values:
- Customer Obsessed: treat every customer as if you were that customer
- Innovate: never stop asking how we can do things better
- Be an Entrepreneur: use resources wisely. Creativity smart execution & long-term thinking are free.
- Make an Impact: be passionate about what you do. Make a difference. Get stuff done.
- People Come First: Hire the best. Then respectfully challenge them to do their best.
- Integrity: be honest be humble. Be you. With our customers clients competitors and each other.
Benefits of Joining SquareTrade:
- Paid volunteer day and community involvement.
- Monthly allowances for phone/internet wellness and professional development.
- Access to comprehensive mental health resources.
- Inclusive hybrid work model with a one-off $750 home office set-up allowance.
- Regular company socials to celebrate our collective achievements.
Ready to Make an Impact with SquareTrade We are proud to be an Equal Employment Opportunity employer promoting diversity and inclusivity in the workplace. We invite applications from all qualified candidates regardless of race gender age religion disability sexual orientation or any other status. Join us in making a difference.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
