Operational Insights & Analytics Lead- BetMGM
Operational Insights & Analytics Lead- BetMGM
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1 Vacancy
Job Description
As a Operational Insights & Analytics Lead- BetMGM you will be responsible for overseeing and mentor a team of analysts by managing daily operations providing guidance and enhancing process efficiency.
Reporting to the Operational Insights & Analytics Manager - BetMGM you will be part of the Customer Service Team who will collaborate closely with operation leaders business intelligence and technology teams.
What you will do
Analyze trends conduct root cause analyses and generate reports and dashboards using raw data to provide insights to drive the business forward.
Identify and implement opportunities for process automation to streamline reporting enhance efficiencies eliminate redundancy and ensure data integrity.
Manage Insights projects end-to-end with a solutions-driven approach while providing the team with clear direction and clearing any ambiguity.
Qualifications :
- Bachelors degree in Business Analytics Data Science Statistics or a related field
4 years of experience in data analysis business intelligence or a related field
12 years in a leadership or mentoring role - Strong analytical skills with proficiency in SQL and data visualization tools (e.g. Power BI SQL Snowflake Python)
- Experience in Customer Service platforms (e.g. Zendesk Genesys NICE etc.)
- Strong problem-solving skills and a passion for continuous improvement
- Demonstrated ability to be agile in a fast-paced dynamic work environment
- Excellent communication and presentation skills with the ability to explain complex data findings to a non- technical audience
- Demonstrated ability to lead mentor and inspire a team of analysts
- Experience working with teams and stakeholders across multiple time zones and cultures demonstrating strong cross-cultural communication collaboration and relationship-building skills
Additional Information :
At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.
Depending on your role and location you can expect to receive benefits like
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support and so much more.
And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
