Staff SW Engineer

Were looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here youll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the worlds largest payment network. 
What Youll Do
     Design for Reliability: Architect and implement solutions that keep Visas application services running with Always On availability.
     Automate Everything: Create intelligent automation for monitoring deployment and incident response.
     Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents.
     Drive Innovation: Contribute to our evolution from traditional application to cloud-native solutions.
     Collaborate Globally: Work with talented engineers across the world to build support and deploy application services. 
Why Youll Love It
     Real Impact: Your code will help process millions of transactions enabling commerce worldwide.
     Growth Opportunities: Regular learning sessions mentorship programs and exposure to cutting-edge technology.
     Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling.
     Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving. 
Your Experience & Skills
We encourage you to apply even if you dont meet every requirement. We value potential and enthusiasm over perfection.

Core Skills (Some combination of):
     Programming Languages: Extensive knowledge and experience with C Java Python JavaScript HTML CSS. Proficient in writing efficient maintainable and scalable code across different programming paradigms.
     Application Technologies: Extensive experience with modern application technologies including Tomcat Apache Spring Boot SQS JBoss IBM MQ IBM DataPower Hazelcast Flink Connect Direct and SSL. Skilled in designing and deploying high-performance applications using these technologies.
     Systems and Networking: Strong understanding of Linux/Unix systems and networking. Experienced in leveraging cloud platforms such as AWS Azure and GCP for scalable and resilient infrastructure solutions.
     Containerization and DevOps: Proficient in containerization technologies like Kubernetes and Docker. Skilled in using infrastructure-as-code tools such as Terraform and Ansible to automate deployment and management of complex systems.
     Monitoring and Logging: Expertise in monitoring and logging systems including Prometheus Grafana Datadog and the ELK stack. 
     Automation and Scripting: Proven track record of automating complex tasks and processes to improve efficiency and reliability using programming languages such as Python Go and Java. Adept at writing scripts and developing tools to streamline operations and reduce manual intervention. 
Technical Areas Youll Grow In:
     Cloud & System Architecture: Design scalable resilient systems across hybrid cloud platforms (AWS GCP Azure).
     AI/ML Operations: Support and optimize ML model deployment pipelines and monitoring systems.
     Observability & Performance: Master advanced monitoring tracing and performance optimization techniques.
     Automation & Intelligence: Build smart alerting systems and automated remediation workflows.
     Distributed Systems: Design and maintain globally distributed payment processing systems. 
What Makes You Thrive:
     Youre energized by solving complex problems.
     You believe in automation over manual processes.
     You enjoy mentoring others and sharing knowledge.
     Youre comfortable with ambiguity and rapid change.
     You value building reliable systems over quick fixes. 
Job Responsibilities
     Build in-depth expertise on the 24*7 systems of Visa that support our merchants.
     Support issues within SLAs for established issue priorities fix issues/bugs.
     Collaborate with the development and product team to improve the overall development process.
     Build and test next-generation monitoring tools to reduce mean-time-to-detect issues.
     Automate production support activities to enhance efficiency and productivity.
     Participate in post-release monitoring and validation. Collaborate with the DEV team to ensure no release issues occur in PROD.
     Create application and infrastructure performance plans/models for a highly scalable low-latency highly-available and high-throughput payment processing system.
     Monitor application performance optimize performance bottlenecks and usage to create an application capacity model.
     Contribute to capacity planning and disaster recovery exercises.
     Support in triaging and troubleshooting of performance degradation incidents in the production environment. 
Required Skills
     Hands-on experience in Unix/Linux OS environments operating system internals file systems disk/storage and networking protocols.
     Working knowledge with VMs and Containers.
     Expert knowledge and strong experience using tools such as Loadrunner/Jmeter.
     Understanding of APM solutions like Appdynamics Dynatrace OPNET etc.
     Coding Knowledge in programming languages like Java/Python and scripting languages.
     Should have experience in defining Performance Strategy and reporting performance baselines.
     Ability to work independently and be a team player.
     Professional work experience in highly scalable web services.
     Exposure to containerized micro-services architecture and stacks. 
Preferred Skills
     Understanding of Disaster Recovery methodologies.
     Experience working with Agile teams.
     Knowledge of monitoring tools like Splunk/Keynote/Graphana.
     A Bachelors degree in Computer Science or Engineering; a Masters degree is a plus.
     Experience working in fast-paced 24*7 environments.
     Excellent oral and written communication skills.
     Knowledge of GenAI ChatgptLLM is a plus 
The Team Culture
Youll join a collaborative team that:
     Celebrates diverse perspectives and approaches to problem-solving.
     Values teaching and learning from each other.
     Promotes work-life balance and sustainable on-call rotations.
     Encourages innovation and experimentation.
     Champions personal growth and career development.
Impact & Growth
In this role youll:
     Shape the reliability standards for global payment systems.
     Mentor and be mentored by talented engineers.
     Drive automation and observability initiatives.
     Influence architectural decisions.
     Build systems that process billions in transactions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
5 years of relevant work experience with a Bachelors Degree or at least 2 years
of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0
years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualifications
7 to 12 Yr years of work experience with a Bachelors Degree or more than 7 years
of work experience with an Advanced Degree (e.g. Masters MBA JD MD).
Bachelors or Masters degree in Computer Science or related field or equivalent
experience.
We value hands-on experience and continuous learning over specific degrees.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time