Housekeeping Executive

• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods equipment design staff to EHK in order to improve departmental standards/productivity and ensures implementation of the same
• Ensures cleanliness and hygiene standards in all areas of the hotel
• Ensures adherence to company and hotel policies by all departmental employees
• Plans the organization of work within the department including assignments time schedules and vacations.
• Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Daily closing stock of mini bar store
• Prepare store requisitions and draw items for general store
• To update pending maintenance list
• To monitor the performance of desk
• Responsible for the operation of department in the absence of the EHK.
• Maintain the housekeeping store and stock record by constant updating of receipts and issues.
• Routine check on the condition of the linen and uniform and the quality of processing
• Assign job to tailor
• Inventory control of linen and uniform by conducting month end inventory
• Quality audit replacing worn out items with new ones from store and regular discards
• Issue of uniforms for new staff 
• Strictly adhere to exchange procedure and loan procedures.
• Routine check on the floor staff condition of the linen and uniform supplies equipments and trolleys
• Responsible for providing hygienically clean safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them.
• Responsible for cleanliness upkeep and maintenance of all areas- pantries trolleys shafts corridors elevator landings staircases etc
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen and guest and cleaning supplies are provided to staff
• Reporting defects in all areas and regular follow up with engineering department on pending maintenance
• Reporting irregularities on the floor to EHK Occupancy reports damages missing items Lost and found properties of guests.
• Responsible for effective mini bar management as per organizations standards by checking and replenish mini bar and produce dockets for posting.
• Detailed checking of public area
• Follow thorough cleaning schedule strictly
• Report all defects in area to the engineering department and ensure they are rectified immediately Liaise with engineering department daily for the same
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff.
• Ensures departmental employees are fully trained conduct regular training sessions personally through class room and on the job training
• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality.

Qualifications :

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information :

2-3 years of experience in branded hotels. 

Remote Work :

No

Employment Type :

Full-time