Head of Service North America

The Head of Service is a strategic and process-oriented leader responsible for driving operational excellence and service delivery across SIGs North American cluster which includes the United States Canada Mexico and Central America. This role leads a multidisciplinary team focused on ensuring SIGs service model is executed effectively and consistently. The Head of Service will translate SIGs global vision and mission into a localized service strategy while also developing initiativessuch as service agreements and products spare parts optimization and qualitythat drive customer satisfaction and maximize revenue.

• Own the departments P&L budget and overall performance outcomes.
• Develop and implement the technical service strategy to support existing customer needs and long-term growth such as new technologies equipment releases and commissioning service packages and agreements.
• Lead day-to-day operations of the technical service team ensuring strong customer relationships and service delivery across all countries in scope.
• Create and maintain a strategic roadmap for customer retention growth and operational improvements.
• Foster and expand relationships with both new and existing customers through structured engagement and service excellence.
• Serve as the key liaison for customer interactions providing clear updates and insights to regional and global leadership teams.
• Generate reports on departmental performance highlighting trends issues and corrective actions as needed.
• Recruit develop and lead a high-performing technical service team aligned with SIGs sales and marketing strategies.
• Ensure the team supports optimal utilization of SIG products in customer manufacturing operations driving value and efficiency.
• Oversee performance management training and development initiatives for the departments personnel.
• Deliver impact through ownership of results and contribute to strategic planning budget oversight and policy development.

• Problem Solving & Decision Making Requires advanced analytical skills and sound judgment to solve complex issues across service delivery customer relationships and operations.
• Quality & Outcome Orientation Drives measurable results and service quality.
• Customer Orientation Builds lasting trust-based partnerships with clients.
• Teamwork Leads collaboratively fostering a culture of support and shared success.
• Lean Management Applies continuous improvement methodologies to enhance service operations.
• Talent Management Coaches develops and retains high-performing teams.
• Motivation & Creative Drive Proactively seeks solutions and innovations.
• Adaptability & Learning Agility Embraces change and continuous improvement.
• Effective Communication Communicates clearly across multiple levels and cultures.
• Empathy & Flexibility Adapts leadership style to meet team and customer needs.
• Entrepreneurial Attitude Thinks strategically acts decisively and creates value.

• Bachelors degree in a technical field such as Mechanical or Electrical Engineering; Masters degree is a plus.
• Minimum of 5 years of progressive experience in a manufacturing environment; experience in food processing or aseptic systems is highly desirable.
• 7 years of vocational and leadership experience preferably in a service or technical operations role.

• Generous Benefits
• Health & Life Insurance
• Parental Leave
• 401 K Retirement Plan
• Much More

We are looking for people who are willing to consistently achieve results even under tough circumstances employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged if you develop people to meet both their career goals and the organizations goals SIG is the place for you. To deliver better for our customers our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizations goals Are you someone who can create new and better ways for the organization to be successful If the answer is yes come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us you will be part of a globally successful international company which is leading its industry in sustainability technology and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work real experience real opportunities to build skills. You will be part of a highly motivated and dynamic team you will have personal development opportunities trainings and coaching opportunities from senior team members. If you show skill and willingness to learn well back you all the way.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe sustainable and affordable way. We are the only packaging system supplier covering carton pouch and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers for consumers and for the world. Sustainability guides us technology empowers us but its the passion and drive of our people that truly enable us to deliver better. Founded in 1853 SIG is headquartered in Neuhausen Switzerland and listed at the SIX Swiss Exchange.