AMBULANCE DRIVERS

Job Purpose

The overall purpose of this job is to drive or assist on general transport ambulance transporting sick injured or convalescent persons on a 24/7 rota under the direction of the Security Transport and Logistics Coordinator. The post holder will also adhere to company requirements for recording transport journey times by using the provided documentation materials.

The jobholder will also provide and maintain a caring environment for non-emergency patients and provide a transport service as appropriate for the needs of the patient.

Responsibilities and Accountabilities
1. Provide a professional and caring service - The jobholder will ensure that the patients while in the care of Medical Services are comfortable and safe.
2. Assist patients in and out of ambulances and cars. With the assistance of a nurse lift patients on to or off beds and move them to or from special service and treatment areas and operating rooms using
wheelchairs or moveable beds.
3. Drive and maintain critical care ambulancesEnsure that the ambulances and other hospital vehicles are in good condition and ready at all times to transport the sick and injured. Report any damage to the ambulance. Conduct routine checks
4. Communication with dispatch: Maintain constant communication with dispatch over the radio and constantly give them status updates.
5. Maintain inventoryKeep stock of ambulance supplies such as oxygen gas masks gloves and gowns
and ensure that the ambulance is always stocked.
6. Reassure patients and familiesComfort patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; and demonstrating caring and cultural sensitivity.
7. Report writing: After every emergency trip fill in report forms indicating the facts concerning accidents or emergencies in written verbal or electronic form and to law enforcement agencies as required by statutory regulations.
8. Ferry medical supplies When instructed collect and deliver lab samples and reports to the specified laboratory. Transport equipment and supplies by picking-up requisitioned orders and delivering them to assigned treatment areas and patient care areas
9. Provide first aidif needed assist the paramedics in administering first aid as trained
10. Maintain and enhance safetyFollow medical procedures and training at all times. Carry out risk assessments to assess hazards then implement safe systems of work and reduce risks to self patients and other persons involved.
11. Ensure compliance with statutory regulationscontinually keep track of ambulance legislation and advise management on how to maintain adherence to all statutory legislation. Uphold and maintain organizational policies.
12. Respond to emergency Be ready at all times to respond to emergencies as directed by the coordinator. Drive to and fro emergency transporting injured and sick.

Key Performance Indicators

• Assist with 90% functionality of transport bookings in all facilities.
  
• Assist on proper care and customer of vehicle transport-related documents.
  
• Assist on monthly reports on ambulatory services rendered.
  
• 100% manning of all the hospital vehicles and cleanliness at all times.
  
• Daily reports on the status and conditions of the hospital vehicles.
  
• Assist on follow-up on all transportation requests from staff initiated within 24 hours and issue progress reports on pending cases.
  
• Assist on OPEX to be within the stipulated and assigned budget.
  
• To ensure 100% compliance on the vehicles statutory requirements as per the laws rules and regulations of Kenya and best practices.
  
• Designing effective and workable physical and personnel transportation procedures and processes.
  
• Assist in reviewing and evaluating existing transport policy and operational procedure.
  
• Daily reporting of vehicle status and road-related incidents.
  
• Providing quality record keeping for current and future transport operations.
  
• 100% transportation improvements of all approved assignment instructions at all times.
  
• Assist in developing and controlling budgets and forecasts for all physical and personnel transport-related services for hospital facilities.
  
• Assist in identifying new methods for cutting operating transport costs while increasing services.
  
• Working in a cost-effective manner with minimum supervision of the assigned transport budget.
  
• Ensuring that capital expenditure and OPEX are within the stipulated allocated and assigned budget.
  
• Managing time and priorities given the diverse nature of the role and multiple demands from a range of stakeholders.
  
• Timely and accurate reports.

Minimum Qualifications Regulatory & Legal Requirements

• At least O-level education with good spoken English and Kiswahili.
  
• Be in possession of a valid certification in First Aid at Work and CPR/BLS.
  
• Must have a valid certificate of good conduct from the National Police Service.
  
• Must be in possession of a valid Classes ABCE driving license.
  
• Minimum of five (5) years working experience as an ambulance driver with a good track record.
  
• Must have passed the drivers test including being in possession of a valid PSV.
  
• Must have a valid Basic Life Support certificate and/or First Aid course certificate from a recognized institution.
  
• Defensive driving course.
  
• Ambulance operator course certificate.
  
• Good general understanding of the different vehicle parts/vehicle care maintenance.
  
• Good understanding of the local laws applicable to driving emergency vehicles.
  
• Additional qualifications in Emergency Medical Training (EMT) will be an added advantage.
  
• An assessment test by the AA driving school will be an added advantage.
  Training at least five (5) Disaster Management and response trainings preferably Incident
  
• Command System Course (ICS-01/02) Disaster Preparedness Planning Course (DPP) Emergency
  
• Operations Center Course (EOC) Disaster Communication & Warning Course (DCW) etc. will be an added advantage.

Continuous Professional Development

• To attend at least two new transport-related trainings per year

Competencies and Attributes

• Extensive knowledge of transport protocols and procedures.
  
• Must possess a strong ability to interact and communicate effectively with senior management business clients colleagues and external parties.
  
• Capability to respond effectively to grave emergency situations.
  
• Attentive with excellent judgment skills.
  
• Physically fit and emotionally resilient.
  
• First-class customer service skills and ability to work under pressure.
  
• Ability to stand and move for long hours.
  
• Demonstrate a high degree of integrity and discretion.
  
• Extensive knowledge of transport protocols and procedures.
  
• Capability to respond effectively to grave emergency situations.
  
• Attentive with excellent judgment skills.
  
• Physically fit and emotionally resilient.
  
• First-class customer service skills and ability to work under pressure.
  
• Ability to stand and move for long hours.
  
• Extensive knowledge of highways and local streets in good condition and county map reading skills.
  
• Familiar with preventive and safety measures.
  
• Acquainted with UHF and VHF stereo communication.
  
• Comfortable working in a team and coordinating with the public.
  
• Well organized with state-of-the-art interpersonal skills.
  
• Exceptional interpersonal organizational communication planning and critical thinking skills.
  
• Prior work-related experience in the hospitality industry.
  
• Demonstrate the ability to deal calmly tactfully and diplomatically with challenges.
  
• Be highly proficient with the GPRS system and transportation-related software.

Work Environment

• The work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
• Work may involve moderate exposure to unusual elements such as extreme temperatures dirt dust fumes smoke unpleasant odors and/or loud noises.
  
• Moderate physical activity requires handling average-weight objects and standing or walking for extended periods of time.
  
• Prolonged periods sitting at a desk and working on a computer.
  Must be able to lift 25 pounds at a time.
  
• Ability to traverse various areas of the facility to conduct inspections and plan security procedures.