Field and Technical Support Engineer Technical Service Job ID # 493548 Device Technologies Australia Pty Ltd Perth Field Service and Technical Support (TSE) Engineer with a focus on Robotics, Software and Critical Care. Closing View details
Field and Technical Support Engineer Technical Service Job ID # 493548 Device Technologies Australia Pty Ltd Perth Field Service and Technical Support (TSE) Engineer with a focus on Robotics, Software and Critical Care. Closing View details
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Job Description
About us
Since 1992 Device Technologies has been dedicated to improving patients lives through leading edge technology and services supplying hospitals and healthcare professionals with high-calibre medical solutions from around the 30 years Device Technologies has developed a reputation for the quality dedicated service and ongoing support provided by our people. With HQ in Sydney the company continues to grow representing over 200 trusted brands and employing over 1000 highly skilled staff located across Australia New Zealand and Asia.
Geared towards optimal performance our culture is built on empowering our people to achieve their goals aligning with wider business objectives. We focus on productivity continuous improvement career development and leadership nurturing to foster a superior workforce.
The opportunity
The role will play a crucial part in performing and coordinating service activities in relation to our portfolio predominantly in Perth Western Australia and will focus on Service and technical support for State of the Art Surgical Robotics Systems but will also include work on a variety of Medical Equipment including critical care and ophthalmology.
Key Responsibilities:
Field Service
- Perform corrective service preventative maintenance and in-house repair in a professional and customer-oriented manner;
- Promptly respond to all service and support calls designated by Technical Service coordinators and regional / national service management;
- Participate in the service management system by actively communicating calendar scheduling with Technical Service coordinators promptly entering Technical Service Report (TSR) data and effectively managing spare parts inventory;
- Participate in equipment installations as required working with a team of internal and external technicians engineers and contractors or the onsite team/hospital facilities department to install and commission equipment;
- Work closely with other departments to contribute to the sales and business development process and ensure that customer needs are met;
- Maintain a safe working environment and proactively identify and deal with issues;
- Escalate identified product faults to regional management and follow up with customer on fault resolution as appropriate;
- Effectively track and account for boot stock spare parts inventory via regular stock takes;
- Participate in spare parts warranty returns processes in a timely manner;
- Utilise loan stock equipment to service customer requirements track and account for equipment movements and maintain equipment in a fully serviceable state;
- Maintain the companys responsibilities relating to Electrical Licensing including completing any required electrical qualification to carry out the requirements of the position (where applicable).
Technical Support
- Provide both intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales Service Marketing etc.
- Quickly become knowledgeable on policies processes and procedures as well as knowledge of best practices.
- Analyse and troubleshoot complex robotic problems using remote diagnostics over the telephone.
- Review RemoteFE auto-generated Service Requests and dispatch Field Service Orders as required through SAP/CRM.
- Drive resolution of da Vinci technical issues until acceptable solution is identified and implemented or it is determined escalation is necessary.
- Available to provide onsite support for any escalated technical issues or Customer Care sites per management needs.
- Drive key metrics to support corporate/departmental goals.
- Facilitate technical requests from field engineers.
- Responsible for creating dispatching and tracking service requests in the SAP/CRM business system.
- Have a flexible work schedule including holidays and on-call duties.
About you...
At Device Technologies we succeed through our commitment to five key values:
Delivering Innovation -We constantly seek new ideas technologies and approaches to meet evolving customer needs and market our innovation we continually adapt and transform for our people our customers and our future success.
Seeking Collaboration -By embracingcollaborationwe tap into diverse perspectives skills and resources to drive innovation solve complex problems and achieve common goals.
Taking Ownership -We embrace accountability and fosters trust collaboration and empowers our people to drive success through proactive responsibility.
Practising Good Business -We strive to embody integrity responsibility and sustainability. It involves ethical conduct transparency and a commitment to social and environmental stewardship.
Championing the Customer -By placing customers at the heart of decision-making and operations we enhance experiences foster loyalty and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values.
Experience required
- Previous Biomedical Experience Highly regarded.
- Electronic / biomedical / electrical qualification (degree certificate or similar).
- Mechanical aptitude.
- Experience with Fault finding/Troubleshooting.
- High level of computer literacy including networking.
- Drivers Licence Required.
Interested
To apply for this opportunity please click on the apply button to be redirected to our candidate application portal.
At Device Technologies we are motivated by the opportunity our equipment provides to change peoples lives. We have a clear vision to ensure all our people feel valued and respected can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race gender sexual orientation religion ethnicity disability age and all the other wonderful characteristics that make us different.
Please note: Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles an offer of employment will be subject to the following pre-employment checks: identity check reference checks right to work in location (checks for visa holders) police integrity. By proceeding and applying for the role you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
Employment Type
Full-Time
