Registration Liaison - 499436
Registration Liaison - 499436
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Job Description
Title: Registration Liaison
Department Org: Registration - 108820
Employee Classification: B6 - Unclass Part Time AFSCME HSC
Bargaining Unit:AFSCME HSC
Primary Location: HSC H
Shift:1
Start Time:8AM End Time:12PM
Posted Salary:
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.
Minimum Qualifications:
Excellent communication skills oral and written skills.
Experience in internet internet navigation word processing standard computer manipulation.
Experience with Word and Excel required.
Ability to work with minimum supervision.
Ability to deal with confrontation.
Ability to develop and maintain professional service oriented working relationships with patients families physicians nurses co-workers supervisors and others.
Ability to enter data perform multiple tasks and work independently.
Must be able to understand and comply with policies and procedures.
Possess analytical and problem solving skills
Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
Work in a professional office or hospital environment with possible high stress levels
Required Education/Experience/Licensing:
High school graduate or equivalent required.
Minimum 2 years experience in customer service role required
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Employment Type
Full-Time
