Professional Services Consultant - TS/SCI
Professional Services Consultant - TS/SCI
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Post-sales position in which predominant job responsibilities occur after the sale of the companys product to the client. Technical responsibilities include problem identification system architecture definition hardware/software specification and/or design implementation testing and client training. Provides technical expertise during the installation implementation and maintenance of company products. Involved in customer installation requirements and supporting customer projects. Ensures that clients needs have been met and that the product/solution is fully functioning according to specification. Manage NetApp systems to provide optimal performance and availability. Engage with NetApp sales staff to provide feedback on customer environment and opportunities to address requirements with NetApp solutions. Performance is typically evaluated based on utilization (i.e. billable hours) and customer satisfaction. Identifies additional product/services opportunities in customer organization.
If you are a highly skilled technical consultant and possess a TS/SCI Clearance this may be the new role for you!
Job Requirements
- TS/SCI Clearance required
- Security and NCDA Certifications Required
- Onsite and remote subject matter expert with NetApp IT infrastructure and applications
- NetApp system support including recommendations installations upgrades onsite service repair and troubleshooting engineering support and parts returns
- NetApp system management including monitoring and diagnostics; storage administration and management; proactive service management to include software and hardware release planning and bug analyses; storage capacity case trend analysis supporting de-duplication and thin provisioning; and management of local and remote mirrors and disk to disk backups.
- NAS and SAN storage system planning and engineering to include assisting with security planning and execution with software patch analysis and field alerts. Advising onsite customer technical points of contact on recommended impacts before patch deployment. Storage system planning and engineering also includes installation of SAN upgrades and NetApp new technology upgrades both hardware and software.
- Process and product maintenance reporting for future requirements upgrades and planning.
- Analysis of diagnostic data for potential and reported problems with NetApp hardware on a weekly basis.
- Case trend analysis for future storage requirements and planning.
- Support and assistance to Windows and UNIX Teams using NetApp storage with various applications and services.
- Appliance usage storage capacity interface and data access and product maintenance reporting.
- Understand and translate customer business requirements into technical solutions
- Follow appropriate escalation guidelines as required during customer engagements
- Excellent verbal and written communications skills
- Ensures all assigned work tasks are completed in an effective and efficient manner
Education and Experience
- Possess a TS/SCI Clearance
- Requires a minimum of 8 years of related experience
Compensation:
The target salary range for this position is 147900 - 220000 USD. The salary offered will be determined by the candidates location qualifications experience and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards reflecting a variety of factors and include a comprehensive benefits package. This may cover Health Insurance Life Insurance Retirement or Pension Plans Paid Time Off (PTO) various Leave options Performance-Based Incentives employee stock purchase plan and/or restricted stocks (RSUs) with all offerings subject to regional variations and governed by local laws regulations and company policies. Benefits may vary by country and region and further details will be provided as part of the recruitment process.
Required Experience:
Contract
Employment Type
Full-Time
