Technology Support Specialist

By The Hand Club For Kids is a Christian after-school program that emphasizes academic excellence while nurturing the whole child mind body and soul. Located in Chicagos most under-resourced neighborhoods By The Hand helps children have abundant life. The culture of By The Hand is Christ-centered people-focused and results oriented. While loving and nurturing By The Hand has a strong results-orientation a very structured program and a growth mindset that believes with hard work we can all continue to learn and grow.

Joining By The Hands incredible mission as an abundant life builder means jumping right into the work of healing and hope on behalf of our extraordinary children. Youll have the opportunity of a lifetime to impact the trajectory of generations of stories; helping students soar to success in their academic performance practice personal accountability and even more importantly grow in their understanding of God and their relationship with Jesus.

By The Hand is a not-for-profit religious organization. Individuals employed at By The Hand are working in ministerial roles and perform all or some of the following responsibilities: sharing the Gospel teaching chapel leading Bible studies discipling students and modeling behavior that is consistent with Christs teaching.

Rate of Pay: $65000 per year

Overview of Position

Reporting to the Director of Technology the Technology Support Specialist will play a critical role in maintaining and supporting technology across multiple sites including computers printers network equipment and audio-visual systems.

Spiritual Requirements

• Has a personal and saving relationship with Jesus Christ evidenced by a lifestyle that demonstrates the Word of God and is in regular fellowship with other members in a Bible-believing church.

• Agrees with the By The Hand Club Doctrinal Statement and adheres to the Employee Biblical Standards of Living.

• Shows by example the importance of Scripture memorization Bible study prayer witnessing and Christian fellowship.

• Leads a team devotional on a regular basis and participates in weekly team prayer.

• Has completed an evangelism course and is trained and prepared to share the gospel with anyone who inquires.

• Works with staff and members of the EOS Leadership Team to monitor and enforce policies and procedures to further By The Hands religious purpose and freedom.

Role Responsibilities

• Performs in a way that is consistent with the vision mission and culture of By The Hand and commits to excellence in every aspect of the overall operation.

• Models cultural values of By The Hand Club For Kids in day-to-day behavior.

• Follows all policies as outlined in the operational guide including maintaining brand standards and ensuring 100% adherence to the Child Protection Policy.

• Participates in employee growth plans including quarterly conversations and annual review meetings.

• Maintain and update inventory of all technology devices (Chromebooks Windows laptops AV equipment networking hardware etc.).

• Perform software updates patches and system upgrades across Windows ChromeOS and macOS devices.

• Maintain the Google Workspace (GSuite) as an administrator (create users groups routing of emails and update student account Chromebook security settings etc).

• Diagnose and repair basic hardware issues on laptops and within computer carts.

• Provide Level 1 troubleshooting for desktops laptops Chromebooks and Macs.

• Set up and troubleshoot printers scanners and peripheral devices.

• Assist with minor network troubleshooting (e.g. Wi-Fi connectivity cabling issues checking routers/switches).

• Assist each year in ordering and setting up new Chromebooks for staff and students as needed.

• Support and maintain audio-visual equipment including smart projectors and classroom technology.

• Train staff on how to take care of computers carts and cords. Communicate with staff to update them on the status of computers.

• Document support tasks and solutions in the Technology Departments ticketing system.

• Escalate complex technical issues to senior Technology Department staff or external vendors as needed.

• Travel to all BTH sites on a weekly basis to check all staff and student Chromebooks repairing refurbishing and troubleshooting to resolve problems. (High user visibility is required).

• Work independently and cross functionally (especially with CFO) to create cost and time saving technological solutions for various departments.

• Perform all other duties as required and assigned.

Required Skills/Abilities

• This position requires a Christ-like servant leader who has a sense of calling and models Biblical principles.

• Passion and commitment to urban student transformation confidence to lead in a challenging situation and belief that all children can learn.

• Outstanding problem-solving skills with an orientation toward results action impact and influence.

• Ability to work both as a team player and independently.

• Proven ability to work under tight deadlines and multi-task well.

• Outstanding time management and communication skills.

• Demonstrated strong relationship building skills with children and adults.

• Understanding of Chromebook management via Google Admin Console developer mode and hardware reset functions.

• Knowledge of configuration standardization and device deployment for Chromebooks.

• Knowledge of wireless network (Wi-Fi) setup.

• Analysis and investigation skills with a structured approach to problem solving.

• Outstanding customer service skills as well as strong verbal and written communication.

• Strong interpersonal and organizational skills and demonstrated capability to transfer manual tasks into automated solutions.

• Proven ability to work under pressure and multi-task effectively.

Education and Experience

• High school diploma or GED required; some college coursework or technical certification (CompTIA A Google IT Support etc.) preferred.

• Basic knowledge of Windows ChromeOS and macOS operating systems.

• Ability to troubleshoot hardware issues and perform minor repairs.

• Familiarity with networking fundamentals (IP addresses switches Wi-Fi etc.).

• Must have a valid drivers license available transportation and their own auto insurance to travel around the city.

Metrics

• 100% of the staff to be trained for computer usage.

• 100% of student computers are working daily.

• 100% of Wi- Fi is working at all locations daily.

• 100% of tickets are resolved within a response time of 24 hours.

• 100% of our computer inventory is updated weekly.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers photocopies filing cabinets. This job is not a virtual job but it requires in-person attendance as agreed upon by your immediate supervisor. This job does require some after-hours support for special events or urgent issues.

Physical Demands

The employee is regularly required to speak and listen. This role may require you to move equipment between rooms and/or locations and lift up to 50 pounds. The individual is also required to travel to other organizational sites to meet with staff.

Disclaimer

The duties and responsibilities described are not an exhaustive list of all functions that the employee may be required to perform. The employee may be required to perform additional functions as necessitated by business demands. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employment with By The Hand Club For Kids is at will and the employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodation.

By The Hand Club For Kids is an equal opportunity employer. By The Hand does not unlawfully discriminate against any protected classes. As a ministry By The Hand is permitted and reserves the right to prefer employees or prospective employees on the basis of religion in our screening and selection process. By The Hand is also committed to providing reasonable accommodations for qualified candidates with a disability absent undue hardship. An employee or applicant who believes he or she has a disability and may require an accommodation must contact the Human Resources Department at or call .