CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [8 vacancies]
CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [8 vacancies]
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Job Description
Position Information
- Your voice for solutions your guide to satisfaction!Start your rewarding career with the City and County of Honolulu today!If connecting with people and solving problems energizes you this is your moment. The Department of Customer ServicesSatellite City Hall Division is seeking eight (8) empathetic and attentive individuals to join their team as a Customer Service Representative I!Step into a role where every conversation counts and every solution matters.
Duties and responsibilities will include but are not limited to:- Provide government services to the public in a pleasant helpful and courteous manner.
- Provide information on and process the entire range of motor vehicle registrations titling transactions and designated driver licensing functions (driver license renewals in accordance with all motor vehicle and driver licensing laws ordinances rules regulations and policies).
- Provide information on and process additional City transactions including bicycle licenses real property tax disabled parking permits and license plates HOLO card passes and other permits passes or certificates as directed.
- Assures a thorough understanding of all laws ordinances rules and regulations etc. affecting the services provided.
- Performs all duties which include but is not limited to cashiering processing and distributing other City documents and permits. Types letters reports etc.
- Float to various satellite city halls as needed to provide staffing assistance.
- Receives reviews processes sensitive information and data records in a highly accurate and secure manner.
- Perform other related duties as required.
Special Work Requirement: Work schedule is from 7:45 a.m. until 4:30 p.m. This role involves conducting field investigations and may serve as a Disaster Support Worker per Mayor Directive 13-1. May also be required to work overtime weekends nights and holidays based on operational needs.
Apply today! If you qualify for the position your name will be eligible for referral to the hiring department for further consideration for the current job opening as well as future vacancies for this job title. Additional Job Information
HIRING PROCESS: - Applications must be submitted online in order to be accepted. This job posting will close on June 28 2025 11:59 p.m. Hawaii Standard Time (HST) or once 100 applications are received whichever is sooner.
- Interviews for the current vacancies will be held on Wednesday July 23 2025.
- A conditional job offer will be made after all interviews have concluded.
- Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application you must be a citizen national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
One year of clerical experience which shall have included some customer service or public contact experience.
Desired Experience: Proficient typing skills with a minimum speed of 40 words per minute and 10-key by touch.
LICENSE REQUIREMENT:
Possession of an appropriate valid drivers license (type 3/automobile) as required.Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications your application will be further evaluated. Your score will be based on the quality and quantity of your education experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation........................................................100%
Required Experience:
Unclear Seniority
Employment Type
Full-Time
