Customer Support Coordinator (Project Support & Ports))

Job ID:40860

Customer Support Coordinator (Project Support & Ports)

Lloyds Register

Location: Athens Greece (12 months fixed term)

What were looking for
The Project Support & Ports Coordinator is responsible for coordination and management of multi-discipline multi-location project support jobs. This role includes all responsibilities of the Administrator role with additional focus areas to ensure effective and efficient service delivery. Spanish proficiency is a must!

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose is value driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A fixed term contract of 12 months

The role

• Project Support: Oversee the coordination and delivery of simple and standard projects ensuring they are completed on time and within scope including:
• Allocating team members to execute work in ByD.
• Approving time entries and confirming job completion.
• Allocating costs and managing project budgets.
• Chasing deliverables and ensuring timely completion.
• Closing projects and ensuring all deliverables are met.
• Support profitability reviews by providing accurate and timely project data.
• Additionally: Collate and securely submit documentation to external systems / portals within specific countries that ensures LR can continue to operate (such as within a specific shipyard).
• Stakeholder Management:Collaborate with internal and external operational stakeholders to ensure alignment and effective communication throughout the project lifecycle serving as the primary point of contact for specified teams facilitating the handoff of projects requiring coordination.
• Process Improvement: Continuously evaluate and refine processes to enhance efficiency and effectiveness in project delivery and support.
• Knowledge Management:Oversee knowledge management efforts within the relevant project support team ensuring critical knowledge is built maintained shared and applied globally promoting a culture of knowledge sharing and continuous learning within the team.
• Client Centricity: Responsible for identifying customer needs and taking proactive steps to maintain positive experiences positive experiences. Promote a client-centricity culture focusing on a positive and consistent client journey.
• Ownership Handover:Ensure smooth and clear handover of tasks between teams during process cycle. Follow RACI document and clearly communicate transition points to avoid any task overlap or gaps in ownership.

What you bring

• Assess the risks and work in a safe manner at all times robustly implementing health and safety rules instructions and systems and refuse to undertake work that compromises your safety or health.
• Report in a timely manner all incidents including near miss and safety observations (NMSO) accidents and injuries and raise any health and safety concerns with your line manager.
• Demonstrated experience in a Project Support or a similar support role experience with project management tools and methodologies is highly preferred.
• Very good command of English proficiency and Spanish
• Excellent problem-solving and decision-making abilities.
• Strong client-facing skills with the ability to communicate effectively and resolve issues and operate in ambiguous situations.
• Experience in managing requests and meeting KPI targets.
• Commitment to continuous learning and knowledge sharing.
• Ability to support and mentor junior colleagues.
• Strong understanding of global standards and processes with the ability to ensure compliance.
  
  

Why Join Lloyds Register

Global Impact: Contribute to projects that support safety sustainability and innovation in industries that matter from maritime to energy to digital assurance.

Career Development: Access world-class learning leadership development and career mobility opportunities within a globally respected organization.

Innovation & Purpose: Be part of a transformation journey that blends cutting-edge technology with a 260-year legacy of trust and independence.

Inclusive Culture: Join a diverse values-led team that fosters collaboration respect and continuous improvement.

#LI-KC1

#LI-Hybrid

About us

We are a leading international technical professional service provider and a leader in classification compliance and consultancy services to the marine and offshore industry a trusted advisor to our customers helping to design construct and operate their assets to the highest levels of safety and performance. We are shaping the industrys future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of

Lloyds Register is wholly owned by the Lloyds Register Foundation a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy Lloyds Register colleagues and Lloyds Register Foundation work together to fund research foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyds Register we care we share and we do the right thing in every situation. Its ingrained in our culture and everything we do. We are committed and continually strive to lead with our values that empower and enable an inclusive environment conducive to your growth development and engagement. It doesnt matter who you are what you have experienced how you identify how old you are where you are from what your beliefs are or how your brain or body works the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We dont just talk about our differences we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you dont tick every box in these ads please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer sustainable thriving ocean economy.

We care we share we do the right thing.

If you have further questions about this role please contact us atand we will respond to you as soon as possible.

Diversity and Inclusion at Lloyds Register:

Together we are one Lloyds Register committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-termhealth condition enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: Copyright Lloyds Register 2024. All rights reserved.Terms of use..

The Lloyds Register Group comprises charities and non-charitable companies with the latter supporting the charities in their main goal of enhancing the safety of life and property at sea on land and in the air - for the benefit of the public and the environment. (Group entities).