Compliance Scorecard Specialist

We are seeking a diligent and detail-oriented Compliance Scorecard Specialist with experience in mortgage default law and client scorecard management to join our compliance team. The Compliance Scorecard Specialist will support our firms compliance program by ensuring adherence to legal and regulatory requirements analyzing client scorecard metrics monitoring controls and identifying areas for improvement. This role requires a strong understanding of mortgage default servicing regulatory compliance risk management and client scorecard analysis with a focus on maintaining high client satisfaction and meeting regulatory standards. This position is onsite and can be based out of any of our offices.

Key Responsibilities:

Monitor client scorecard metrics to ensure that service standards quality benchmarks and contractual requirements are consistently met. Work with internal teams to develop corrective actions and improvements if scorecard performance falls below client expectations.

Conduct training sessions to educate staff on compliance regulations procedures industry updates and client scorecard criteria.

Prepare and deliver compliance and scorecard performance reports to senior compliance management identifying compliance issues trends scorecard metrics and recommendations for corrective actions.

Maintain current knowledge of industry regulations particularly those relating to mortgage default law including CFPB RESPA FDCPA TILA and other relevant guidelines.

Collaborate with legal operational and IT teams to develop and implement compliance initiatives and maintain accurate records of compliance and client scorecard performance.

Review and update policies and procedures to ensure ongoing compliance and best practices in mortgage servicing foreclosure processes and client performance metrics.

Knowledge Skills and Abilities:

Analysis Gather relevant information; consider a broad range of issues and factors; perceive relationships among diverse information; and use logic effectively.

Communication Communicate information and messages clearly and concisely to others. Maintain professionalism when communicating with both clients and team members.

Decision-making Make timely and effective decisions.

Time Management Set efficient work priorities to balance important and urgent short-term and long-term tasks and work on several tasks simultaneously.

Planning and Organizing Develop comprehensive project plans; monitor progress against goals; assign clear responsibilities; and break work down into manageable portions.

Customer Service Skills Exhibit a professional demeanor both in person and on the phone. Must possess exceptional listening skills and the ability to navigate stressful situations.

Teamwork Able to work independently and effectively as part of a team with all levels of staff.

Qualifications:

3 years of experience in compliance preferably within a mortgage financial services or legal environment.

Strong knowledge of default mortgage processes and regulatory requirements (RESPA FDCPA etc.).

Excellent communication negotiation and relationship management skills.

Detail-oriented with strong analytical and problem-solving skills.

Proficiency in MS Office Suite and compliance-related software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to sit talk or hear. The employee is occasionally required to stand walk use hands to finger handle or feel; reach with hands and arms and stoop kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

We offer a comprehensive compensation package which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications and are seeking the challenge of working in a growing firm please submit your resume in confidence.

All applicants applying for U.S. job openings must be authorized to work in the United States.

**Because of the high volume of calls received only qualified candidates will be contacted for consideration. **

If you are interested in this position please email your PDF or Word doc resume to:

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the Firm.