Deputy Manager - Financial Operations
Deputy Manager - Financial Operations
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
What will you get to work on
You will have to work on managing the daily operational tasks including but not limited to handling payments reconciliation issues/queries raised by Merchants Customers or Banks in relation to Settlement Refunds Transactions Payments etc.
Key Responsibilities:
- Need to closely work with the team members for recon and other issues and at times require to contribute individually.
- Have good knowledge of products to resolve any customer merchant or bank issues.
- Dealing with other teams especially Support / Sales for the resolution of queries.
- Handling areas that impact the inflow and outflow of funds at the transaction level.
- Complete tasks considering SLAs and preparation of various reports on a daily weekly and monthly basis for the team assigned.
- Coordinate with Banks for issues in reconciliation and payments and the delayed settlement of funds.
- Work closely with Tech teams to raise red flags share/prepare appropriate data for investigation and understand the root cause to attain 100% reconciliation. Also find innovative ways of automation.
- Helping team members in balancing and matching the funds at days end. Analyse the difference (if any) and treatment of the same.
- Resolve invalid or unauthorized deductions by following pending deductions procedures.
- Month End Deliverables: Cost reports Escrow Tagging Gateway Reconciliation summary with leadership with variances reasons.
- Manage cross-functional stakeholders across customer support tech product business risk compliance legal and external stakeholders across banks processors and networks
Requirement
- 8-10 years of experience in the Operations of a Payment Gateway / E-wallet/ Fintech firm.
- Good knowledge of MS Office (Excel PowerPoint)
- Excellent interpersonal and communication skills both written and verbal.
- Excellent problem-solving critical thinking and analytical skills with an ability to organize and work independently with rapidly changing priorities.
- Self-motivated and detail-oriented with a focus on solutions and outcomes.
- Desire to work in a fast-paced and rapidly changing environment. Ability to multitask learn and adapt to new technologies.
Required Experience:
Manager
Employment Type
Full Time
