Senior Distinguished I â Software Engineer, Customer Care Technology
Senior Distinguished I â Software Engineer, Customer Care Technology
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary...
What youll do...
Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmarts scale If you possess exceptional technical expertise curiosity and a desire to build scalable products with GenAI this opportunity may be for you.
As a Senior Distinguished I Software Engineer with the Customer Care Technology team you will define and drive the technical vision for the entire suite of customer care products. You will exemplify best engineering practices providing hands-on leadership to the organization. In collaboration with data scientists you will develop strategies for scalable GenAI applications that process millions of customer contacts. Your technical leadership will shape our architecture and engineering excellence practices.
You will enhance the teams effectiveness through mentorship collaboration and thought leadership advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business influencing the future of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate we invite you to apply.
About Team:
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers data scientists and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What Youll Do
Provide strategic guidance in system architecture and software development processes.
Collaborate with Data Scientists to design and build scalable high-performing GenAI-based systems.
Lead and mentor teams in the implementation of complex systems fostering a culture of technical excellence and innovation.
Be hands-on in prototyping researching and coding scalable consumer-facing systems.
Collaborate with business and product teams to achieve our long-term business goals.
Champion operational and engineering excellence.
Participate in code reviews operational reviews architectural discussions and troubleshooting sessions to ensure the highest standards of development.
Provide mentorship to engineers managers and others to help develop great talent.
What Youll Bring
At least 10 years of software engineering experience in building highly available systems.
Proven track record of building successful software systems from inception to deployment.
Proven track record of building solutions that solve highly complex business problems.
Outstanding problem-solving skills with the ability to make design trade-offs balancing long-term big picture considerations with short-term implications of design decisions.
Expertise in service-oriented architecture CI/CD and operational excellence best practices.
Effective communication and collaboration skills including consensus building conflict resolution influence and persuasion skills.
Proven track record of mentoring and coaching engineers in technical problem-solving and career development.
Curiosity and strong ability to learn new domains and technologies.
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Option 2: 9 years experience in software engineering or related area.Preferred Qualifications...
Primary Location...
10500 Ne 8Th St Bellevue WA 98004 United States of America
Required Experience:
Senior IC
Employment Type
Full-Time
