Professional Services Engineer
Professional Services Engineer
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Job Description
Job Summary
We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers
You will provide Level 2 support to our customers by responding to Incidents working on Service Requests Problem Management Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
- Advanced NetApp Concepts: Proficient in snapshots failover provisioning deduplication cloning SnapMirror performance tuning and security hardening.
- Additional NetApp Technologies: Experience with Storage grid E-Series SolidFire HCI.
- Scripting Skills: Basic PowerShell/Python scripting.
- Infrastructure Knowledge: Understanding compute virtualization networks (Flex pod Cisco UCS IBM Blade Center System X VMware vSphere Microsoft OS/Apps Commvault).
- Storage Protocols: Strong grasp of CIFS NFS iSCSI NVMe Fibre Channel.
- ITIL Methodologies: Change incident problem configuration management; ITIL Fundamentals certification desired.
- Communication & Documentation: Strong customer communication documentation skills and stakeholder relationship management.
Education
- Alternatively 3 years of experience with a masters degree.
- A PhD with relevant professional experience is also acceptable.
- Equivalent combination of professional education/training and applicable work experience may be considered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
