Overview: The Franchise Manager in the Food & Beverage (F&B) vertical plays a pivotal role in driving the growth and success of the franchisee network. This position is integral to the development management and optimization of franchise locations that adhere to the brands standards and protocols. The Franchise Manager serves as a key liaison between the franchisor and franchisees ensuring that operational guidelines are met and support systems are in place. The role demands strong analytical skills a penchant for strategic planning and a robust understanding of market trends within the F&B industry. With oversight of franchise operations recruitment training and budget management the Franchise Manager influences overall brand performance and franchisee satisfaction. By nurturing relationships and aligning franchise objectives with corporate strategies the manager fosters a collaborative environment that drives profitability and ensures compliance with all regulatory and brand requirements.
Key Responsibilities:
- Develop and implement effective franchise marketing strategies.
- Evaluate and support franchisee performance to ensure compliance with brand standards.
- Conduct market research to identify new franchise opportunities.
- Build and maintain strong relationships with existing franchise partners.
- Organize and lead training programs for new and existing franchisees.
- Assist franchisees in operational management and troubleshooting.
- Monitor KPIs and performance metrics for franchise operations.
- Create and manage the franchise budget projecting operational costs and revenue.
- Coordinate with the legal team on franchise agreements and compliance issues.
- Facilitate ongoing communication between franchisors and franchisees.
- Prepare and deliver presentations on performance and market insights.
- Develop and implement operational manuals and training materials.
- Lead franchise recruitment initiatives to expand the network.
- Ensure that franchisees adhere to operational protocols and best practices.
- Manage conflict resolution effectively within franchisee relationships.
Required Qualifications:
- Bachelors degree in Business Administration Hospitality Management or related field.
- 5 years of experience in franchise management or F&B operations.
- Strong knowledge of franchise laws and regulations.
- Exceptional leadership and team management skills.
- Proven track record of achieving sales and operational targets.
- Excellent verbal and written communication skills.
- Ability to analyze financial performance and market data.
- Experience in developing training programs and materials.
- Strong organizational and project management skills.
- Proficient in MS Office Suite and franchise management software.
- Willingness to travel as needed for franchise operations.
- Ability to work under pressure and manage multiple priorities.
- Strong interest and knowledge in food & beverage trends.
- Adaptable and IT-savvy with a focus on innovation.
- Capable of building and maintaining professional relationships.
project management,problem solving,franchise management,analytical skills,training program development,market research,ms office suite,leadership,sales management,communication,f&b operations,negotiation skills,relationship building,sales,budget management,strategic thinking,kpi monitoring,conflict resolution,franchise management software