NOCaaS L1 Engineer
NOCaaS L1 Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Where Cutting-Edge Networks Meet Global Impact
Our client is a global leader in converging enterprise networking and security into a single cloud-native platform. Recognized for creating the SASE category they deliver seamless secure and scalable IT infrastructure to organizations worldwide. With over $773 million in funding a $3B valuation and 1800 enterprise clients our client empowers IT teams to operate faster smarter and more securely without the complexity of legacy systems. Join a team at the forefront of innovation.
Job Description
As a NOCaaS L1 Engineer you will manage system uptime support customer connectivity and resolve technical issues across a wide range of global systems. Your role ensures seamless network operations while actively participating in NOC team expansion and service enhancement projects.
Job Overview
Shift: Day Shift
Work setup: Permanent Work From Home
- Own and manage our client s production system uptime and functionality including troubleshooting and identifying solutions to resolve various system/network issues
- Engage with concerned teams/persons to identify and solve an issue
- Engage investigate and follow up periodically with customers about the service status
- Track & monitor system status and identify both areas of concern and growth opportunities
- Mitigate outages and system malfunctions to ensure there is no customer impact and prepare escalations by priority/urgency for the Engineering team
- Engage with 3rd party service providers to resolve network/system issues
- Provide support for our client s customer issues related to last-mile connectivity issues
- Be a part of building improving and expanding our clients NOC team
- Train and help team members to address knowledge gaps
- Take part in ongoing projects and the onboarding process of customers
- Conduct welcome calls with customers to introduce the service and assist with the onboarding process
- Be a focal point for our clients support/field engineering by understanding the business use cases
- Contribute to continual service improvement by challenging reviewing updating and where inexistent creating processes and procedures to drive operational excellence
Requirements
The Qualifications We Seek
- Required: Experienced Support Engineer (Tier 1 2) / IT System Administrator / NOC / Network Operations Engineer background from web/network/information security companies
- Required: Excellent oral and written communication skills
- Strong computer skills with an emphasis on Networking TCP/IP Firewalls and proxy servers
- Experience with ISP DNS DHCP NAT HTTP/HTTPS
- Ability to read applicative system logs and search for relevant root causes for issues
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
- Experience working with Cloud SaaS (Software as a Service) technology providers
- Familiarity with network & security protocols and standards
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work effectively and thrive in a fast-paced environment
- Ability to work with a globally dispersed cross-cultural team
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage. #EmpoweringPeople #EmaptaEra
The Qualifications We Seek Required: Experienced Support Engineer (Tier 1 2) / IT System Administrator / NOC / Network Operations Engineer background from web/network/information security companies Required: Excellent oral and written communication skills Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS Ability to read applicative system logs and search for relevant root causes for issues Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments Experience working with Cloud, SaaS (Software as a Service) technology providers Familiarity with network & security protocols and standards Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous projects Ability to work effectively and thrive in a fast-paced environment Ability to work with a globally dispersed, cross-cultural team
Employment Type
Full Time
