Support Engineer
Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Redefining Global Connectivity Through Cloud-Powered Security
Our client is a global technology leader pioneering the convergence of networking and security through a single cloud-native platform. As the driving force behind the Secure Access Service Edge (SASE) movement they empower thousands of enterprises worldwide to securely connect users and applications anywhere. With billions in valuation massive funding and rapid growth they are disrupting a $50B industry and building a future where IT is simplified scalable and secure.
Job Description
As a Network Support Engineer you ll be the go-to expert for troubleshooting and resolving complex technical issues for global customers. You ll become a trusted advisor collaborate with cross-functional teams and ensure customers experience the best our cloud-native security solutions have to offer.
Job Overview
Shift: 08:00 AM 05:00 PM (5 working days per week between Monday to Saturday)
Work setup: Permanent Work From Home
- Provide technical support to customers around the world
- Own and manage customer issues through to resolution
- Research diagnose troubleshoot and identify solutions with a positive can-do attitude
- Serve as a focal point for customer needs and act as a trusted advisor by understanding their business and aligning solutions
- Advocate for customers internally while collaborating with product management engineering sales and finance teams
- Track and monitor customer status to identify areas of concern and growth opportunities
- Contribute to building and expanding the company s Global Support Services
Requirements
The Qualifications We Seek
- Demonstrate strong computer skills especially in Networking TCP/IP Firewalls and proxy servers
- Hold a CCNA Certification or possess equivalent knowledge
- Understand VPNs IPSEC security protocols and standards
- Display strong troubleshooting skills and enthusiasm for solving real-world problems
- Communicate effectively in English both oral and written
- Adapt and work efficiently in a dynamic environment
- Manage multiple tasks and collaborate with cross-cultural globally dispersed teams
- Contribute as a reliable team player
- Commit to working at least 5 shifts per week including weekends and holidays
- Advantageous: Gain experience with Cloud or SaaS technology providers
- Advantageous: Hold previous experience as a Tier 1 Support Engineer in security companies
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage. #EmpoweringPeople #EmaptaExra
The Qualifications We Seek Demonstrate strong computer skills, especially in Networking, TCP/IP, Firewalls, and proxy servers Hold a CCNA Certification or possess equivalent knowledge Understand VPNs, IPSEC, security protocols, and standards Display strong troubleshooting skills and enthusiasm for solving real-world problems Communicate effectively in English, both oral and written Adapt and work efficiently in a dynamic environment Manage multiple tasks and collaborate with cross-cultural, globally dispersed teams Contribute as a reliable team player Commit to working at least 5 shifts per week, including weekends and holidays Advantageous: Gain experience with Cloud or SaaS technology providers Advantageous: Hold previous experience as a Tier 1 Support Engineer in security companies
Employment Type
Full Time
