Field Incident Associate
Field Incident Associate
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1 Vacancy
Job Description
Role: Field Incident Associate
Location: Cupertino CA-3 days onsite
Job Type: Contract
Interview: Phone/Skype
Job Description:
Objective / Project Overview
The Environmental Technologies division of Client is currently seeking the temporary professional services of a Field Incident Associate to support and maintain customer skin complaint data. The role will investigate customer complaints provide guidance on failure analysis and ensure the accuracy of documentation related to complaints.
Requirements
Location in Cupertino in office 3 days a week (minimum)
MS/BS in Toxicology/Bio-medical sciences/Nursing with 3 years of relevant industry experience
Experience in handling large datasets
Experience with tools such as Atlassian Keynote and Tableau is preferred
Strong organizational skills and attention to detail where precision and accuracy matter
Strong communication skills and thrives in both collaborative and independent workenvironments
Responsibilities
Assess the documentation for completeness and consistency and assign further actions as necessary to finalize the complaint file.
Partner with internal Client teams to investigate customer complaints and guide failure analysis
Pattern analysis involves a comprehensive review of data collected after product release aiming to identify trends and patterns that may indicate potential issues.
Product testing involves receiving and documenting products while maintaining inventory.
What are the Mandatory skills and skill proficiencies required for this position
MS/BS in Toxicology/Bio-medical sciences/Nursing with 3 years of relevant industry
experience
Experience in handling large datasets
Experience with tools such as Atlassian Keynote and Tableau is preferred
Strong organizational skills and attention to detail where precision and accuracy matter
Strong commun
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
