CX Solutions Architect (Contact Center Ecosystems)
CX Solutions Architect (Contact Center Ecosystems)
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Salary Not Disclosed
1 Vacancy
Job Description
As a CX Solutions Architect you will need expertise in CX platforms (e.g. Genesys Google Five9 TalkDesk Amazon NICE) across various applications such as inbound outbound WFM and other integrated technologies within the CX space (CRM speech analytics omni-channel CX). The purpose of the role is to contribute to business growth by partnering with the Sales organization in engaging with potential clients to understand their requirements and to build Solution Proposals to meet their needs. This includes experience in deployment integration configuration customization as well as working with private hybrid and public cloud environments. Additionally you should demonstrate a willingness to enhance your technical presales skills across diverse solution areas and delivery models including team extension projects and scope-based engagements.
Responsibilities:
- Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work.
- Analyze and gather business requirements from large complex client environments; conduct research to create accurate tailored technical solutions that align with client needs.
- Prepare detailed effort and cost estimates for professional services including deployment migration implementation and workshops.
- Develop end-to-end solutions including high-level design statements of work and service design documentation to ensure successful project execution.
- Stay current with industry trends and advancements in major CCaaS/UCaaS platforms to ensure solutions remain cutting-edge and relevant.
- Drive cross-functional excellence by enhancing sales engineering effectiveness through strategic insights and solution recommendations supporting Marketing and Delivery teams with technical knowledge transfer.
- Perform other duties as may be required consistent with the purpose of the role.
Qualifications :
- 10 years of experience selling products and services within CX/Contact Center ecosystems.
- 3 years of hands-on experience with Amazon Connect Contact Center Solutions.
- 5 years of professional services experience with at least 2 of the following CCaaS products. (Genesys Amazon Five9 Google NICE TalkDesk).
- 2 years of experience with cloud platforms such as GCP and AWS including AI/ BOT technologies.
- Proven expertise across multiple CX applications (Inbound Outbound WFM) and integrated technologies (CRM Speech Analytics Omni-Channel CX).
- Excellent presentation and communication skills for engaging both internal teams and clients effectively.
- Highly organized with strong time management skills a self-starter attitude and the ability to thrive in fast-paced environments.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
