ASPIRE Global Service Centre â AI and Automation Technician
ASPIRE Global Service Centre â AI and Automation Technician
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Job Description
- Onsite role India Delivery Centre / Belfast / Dublin
- Full time position 3-5 days per week in office (not shift)
- Department: ASPIRE Managed Services
- Practice: Services Reliability Group
- Vetting Requirements: N/A
Role Summary:
Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk it stands as the central authority and shared service delivery hub orchestrating all operational workflows processes procedures and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.
We are seeking an experienced and results-driven AI and Automation Technician who will be responsible for the delivery and ongoing management of automation and artificial intelligence initiatives for ASPIRE Managed Services.
This role will primarily be responsible for the design and deployment of intelligent automation solutions to improve operational efficiency and productivity enhance decision making scale operations and deliver a competitive advantage in the market.
Key Responsibilities:
- Identify opportunities for AI and automation across all Managed Service functions tooling and processes
- Delivery and technical implementation of automation and AI projects including development testing deployment and monitoring
- Ensure solutions are scalable secure and compliant with data privacy and ethical standards
- Evaluate and select appropriate tools platforms and vendors
- Collaborate with business units to understand pain points and co-create solutions
- Monitor performance and continuously optimise solutions
- Development of internal capabilities and knowledge sharing across teams
Qualifications :
Skills Education & Qualifications:
- Proven experience (2 years ) delivering automation and AI projects in a complex multi-client or enterprise-scale managed services environment
- Technical expertise in Artificial Intelligence and Machine Learning including:
- Supervised/unsupervised learning deep learning and natural language processing (NLP)
- Model development using frameworks such as TensorFlow PyTorch or scikit-learn
- Experience deploying AI models in production environments using MLOps principles (e.g. MLflow Azure ML SageMaker).
- Hands-on experience with automation and orchestration technologies such as:
- Robotic Process Automation (RPA) platforms: UiPath Blue Prism Automation Anywhere
- IT process automation (ITPA) tools: ServiceNow Workflow/Orchestration Microsoft Power Automate Ansible Terraform
- Integration using APIs and event-driven architectures (e.g. Kafka Azure Event Grid)
- Proficiency in cloud-native AI and automation services in one of or more of public cloud platforms:
- Azure (Cognitive Services Synapse Logic Apps Azure OpenAI)
- AWS (SageMaker Lambda Textract Step Functions)
- GCP (Vertex AI AutoML Cloud Functions)
- Good knowledge of data architecture governance and AI ethics
- Excellent stakeholder engagement and communication skills with the ability to:
- Translate complex AI and automation concepts into business value
- Promote a culture of innovation experimentation and continuous learning
- Strong communication interpersonal and problem-solving abilities
- Adaptability to evolving technologies and processes
- Bachelors degree in Computer Science Information Technology or a related field or equivalent experience
Additional Information :
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life.
We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
