Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office including but not limited to front desk guest services and Service(telephone) while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.
Primary Responsibilities
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests transforming dilemmas into success stories through creative solutions
- Recruit train and mentor Front Office team members nurturing their professional growth and diligently monitoring their performance
- Adhere to OH&S requirements promptly respond to emergencies and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately handling reservations managing guest accounts and analysing reports and data
- Closely monitor budgets expenditure and revenue to make informed operational decisions and achieve financial objectives
Qualifications :
Experience in brand hotels.
Excellent command in English / additional language is an advantage.
Strong reporting and analytical skills.
Good analytical and numeric skills.
High level of organization and time management skill.
Additional Information :
Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
