Food & Beverage Team Leader
Food & Beverage Team Leader
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Job Description
We are seeking Full-Time Senior Lounge Runner to join our team and provide efficient friendly and professional service to all of our lounge guests. All of our roles are focused on exciting our guests with flair and enthusiasm and demonstrating a genuine passion for customer service.
Essential duties of this role include but are not limited to the following:
- Lead and motivate the team including servers bartenders and support staff to deliver excellent customer service. This involves training scheduling and ensuring everyone follows standard operating procedures.
- Ensure guests have an outstanding experience by responding to their needs handling complaints efficiently and maintaining a welcoming atmosphere.
- Ensure the team follows health safety and sanitation regulations. This may also include responsible service of alcohol regulations depending on the region.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Clear and reset tables and ensure service areas are clean and tidy.
- Maintain hygiene standards for food handling and presentation in line with expected outcomes.
- Explain the menu to guests assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
- Prior experience in the food and beverage industry would be benecial.
- Promote a safe workplace by recognising hazards and promoting general WHS practices.
Qualifications :
Whilst technical experience is of importance to us to be considered for the role you will have the following:
- Strong interpersonal skills to motivate and guide a team address conflicts and inspire a high level of service.
- A friendly customer-focused attitude with the strive to provide total customer satisfaction.
- A deep commitment to hospitality ensuring every guest has a positive experience.
- Initiative to ensure that interactions with our customers are positive intuitive and efficient.
- Ability to handle multiple responsibilities prioritize tasks and maintain smooth operations under pressure.
- Clear communication with team members and management as well as effective problem-solving skills when issues arise.
- Responsible Service of Alcohol (RSA) Certification.
- Confidence in liaising with various internal and external clients.
- A high standard of grooming and personal presentation.
- The ability and flexibility to work various rostered shifts including early mornings late evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
- A positive team player and guest-centric mindset.
Candidates must have full working rights in Australia!
Additional Information :
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the working in the Aviation industry
- Great Staff Travel Benefits (T&C Apply)
- Access to staff duty-free store
- Free meal and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Europcar Google and more..
- Hospitality Industry General Award Food & Beverage - Grade 4 ($27.17 base rate per hour)
You will be engaged to work under the Hospitality Industry (General) Award MA000009
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team please apply now.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
