Coordinator, Service Delivery - Nashville, TN
Coordinator, Service Delivery - Nashville, TN
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Job Description
Job Details
Description
Are you passionate about delivering outstanding client experiences with precision empathy and professionalism
Join Esquire as a Coordinator Service Deliverya front-line role where youll ensure every interaction leaves a lasting positive impression on clients while supporting the seamless coordination of legal proceedings.
Why Choose Esquire
Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. As part of our team youll receive comprehensive training competitive benefits and the opportunity to grow within a people-first culture. At Esquire we are focused on Getting it Right for our clients our partners and our employees. We understand that the client experience begins with us and were committed to empowering our teams to continually innovate and earn clients for life.
About the Role
As a Coordinator Service Delivery you are the voice face and operational engine of the client journey. Whether its managing scheduling requests greeting guests or ensuring technology runs smoothly youll play a pivotal role in delivering service excellence and creating clients for life.
Key Responsibilities
Client Experience & Communication
- Handle incoming client calls and respond to service tickets with urgency and professionalism
- Manage scheduling confirmations and client care requests via EsquireConnect and internal systems
- Respond to client emails in a timely proactive manner to exceed expectations
- Welcome and support clients in-office ensuring a polished and professional experience
Operational Support
- Coordinate technology setup and provide client/reporter support for Zoom Webex eLitigate Remote Reporter and other platforms
- Monitor and maintain office environment including refreshments cleanliness and tech readiness
- Assist with exhibit coordination including document scanning copying and retrieval
- Coordinate with building management or maintenance as needed
Team Collaboration & Execution
- Partner across teams to resolve client issues and ensure job success
- Meet productivity accuracy and quality objectives while maintaining attention to detail
- Follow all standard operating procedures and contribute to continuous improvement
What Youll Need
- Skills: High emotional intelligence strong verbal and written communication organization and multitasking under pressure
- Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
- Technical: Comfortable using Microsoft Office Suite and open to learning Esquires internal platforms; experience with NetSuite a plus
- Education: High school diploma or GED equivalent
- Attributes: Proactive empathetic dependable and detail-oriented with a passion for excellence
What Success Looks Like
- High client satisfaction and retention
- Strong KPI scores in service delivery accuracy and responsiveness
- Smooth execution of deposition logistics and technology
- Positive feedback from internal and external stakeholders
Work Environment
This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staffrepresenting Esquires professionalism and warmth from the moment a client walks in.
Dont meet every single requirement
We know that a truly inclusive workplace values potential just as much as experience. If youre excited about this role but dont match every qualification we still encourage you to apply. You may be exactly who were looking for.
Ready to lead service with empathy and precision
Apply now and be the reason our clients keep coming back.
Equal Opportunity & Accommodations:
Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request reasonable accommodation. You can submit your request to .
Required Experience:
IC
Employment Type
Full-Time
