Small Business Account Manager
Small Business Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Company:
Marsh McLennan AgencyDescription:
Small Business Account Manager Business Insurance
Our not-so-secret sauce.
Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Commercial Lines Account Manager with the Business Insurance team here at MMA.
Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).
A day in the life.
The Small Business Account Manager at Clark Insurance a Marsh McLennan Agency is part of our Business Insurance division which specializes in consulting on property & casualty lines of coverage. SBU Account Managers provide a high professional standard of service to our customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers identify needs and recommend appropriate coverages and products. In addition the SBU Account Managers manage a book independently and are responsible for handling new business.
What can you expect to do
- Responsible for the servicing of assigned accounts independently utilizing discretion and
- independent judgment to craft solutions to be shared with customer.
- Possess knowledge of carrier manuals appetite services and coverage forms/products available from each of our carrier partners
- Advise customers/prospects on the insurance policies/products/services available for protecting their business assets
- Responsible for front-end underwriting of customers to align the proper carrier and best solutions for the customers insurance needs
- Provide quotations coverage summaries/comparisons proposals and recommendations
- Market new business and renewal submissions to carriers utilizing our standard submission forms
- Responsible for customer communications conflict resolution and compliance on customer deliverables. Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise keeping the team Director/SVP informed of issues.
- Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
- Guide processing of mail renewals new business billing cancellations non-renewals reinstatements and other administrative functions carried out by associates and analysts
- Follow all systems procedures and regulations set forth by agency insurance carriers and state departments of insurance
- Make customers aware of the services available in other departments within the agency
- Work to attain individual department and agency business goals
- Continue to update job knowledge by participating in educational opportunities
Our future colleague.
Wed love to meet you if your professional track record includes the following:
- 3-5 years of insurance service experience
- Undergraduate degree or combination of industry education and experience
- Property & Casualty License
- Holds the Associate in General Insurance designation
- Strong working knowledge of business insurance coverages
- Extremely detail oriented
- High level of initiative and able to work well in a team environment
- Motivated goal-oriented persistent and skilled negotiator
- Strong technical capacity with knowledge of Microsoft Office software products
- Handles stressful situations and deadline pressures well
- Strong communication organization and time management skills
- Results driven with a positive professional attitude and exceptional customer service focus
- Plans and executes responsibilities independently and with discretion
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
Required Experience:
Manager
Employment Type
Full-Time
