Healthcare Navigator II
Healthcare Navigator II
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Job Description
Summary
Public Health Seattle & King County is looking for a Healthcare Navigator II to provide enrollment and outreach for various programs (e.g. health insurance ORCA Lift Basic Food Energy Assistance) to all resident in South King County with a focus on the Compact of Free Association (COFA) community. This position will also help residents enroll in other benefit programs including but not limited to: Breast Cervical Health Care and the King County Adult Dental program. In addition this position will help identify the barriers to enrollment and work with the Program Managers to implement strategies and systems to eliminate the barriers. Evening and weekend availability is required.In Community Health Services we are deeply committed to advancing King Countys vision of health well-being and racial equityensuring that every resident regardless of background or circumstance can access the care and resources they need. Access & Outreach (A&O) is part of Community Health Services and our mission is to reduce health inequities and disparities by connecting peopleespecially those in marginalized communitiesto public benefits and high-quality health care services. Our work focuses on four core functions: Identifying and Removing Barriers: We actively engage with community members to understand the challenges they face in accessing health care and enrolling in public benefit programs. We collaborate with state and city partners to address and remove these systemic barriers. Enrollment Assistance: We help residents enroll in vital programs such as health insurance ORCA LIFT Basic Food Energy Assistance and the Breast Cervical and Colon Health Program among others. Capacity Building: We support our community-based partners by offering training on benefit programs helping them navigate the system and advocating for clients who have been unfairly denied access to services. We also lead and sustain community-based networks focused on populations disproportionately affected by health disparities. Regional Leadership: We serve as the lead agency for Health Insurance and ORCA LIFT outreach and enrollment efforts across King Snohomish and Jefferson Counties ensuring cohesive and equitable access across the region. Through this work we are strengthening the regions safety net and building a more inclusive equitable health care systemone that truly serves all residents every day.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King Jr. one of the most influential civil rights leaders in our nations history King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices strategies and policies that promote fairness justice and opportunity for all in our workplaces and our communities. With this commitment King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights opportunities and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020 King County and Public Health committed to being intentionally anti-racist and accountable to Black Indigenous and People of Color communities.
To learn more please visit Schedule
Monday-Friday 7:00am-4:00pm or 8:00am-5:00pm. *will be expected to work some evenings and weekends at community events*
This position is subject to the Fair Labor Standards Act and is overtime eligible.Work Location
Federal Way Enrollment Office 1640 S 318th Pl Federal Way WA 98003
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Job Duties
- Facilitate enrollments onto Washington Apple Health and Qualified Health Plans. Determine if clients are eligible for traditional Medicaid and other qualifying programs through the Department of Social and Health Services (DSHS).
- Process re-enrollments monitor client accounts for changes updates and correspondence.
- Provide referrals to applicants to appropriate additional resources and programs.
- Participate in outreach events to raise awareness of the availability of Washington Apple Health coverage and Qualified Health Plans. Collaborate with other clinic staff members to identify areas of opportunity for outreach and enrollment services.
- Educate and provide information in a manner that is culturally and linguistically appropriate to the needs of clients.
- Provide enhanced technical assistance to the current Healthcare Navigators and healthcare brokers in King County. Ensure the proper escalation of issues to the Exchange.
- Identify underserved populations and develop partnerships and strategies that will address the needs of each community.
- Assist with the development of culturally appropriate outreach materials with the support of program staff and conduct community-based trainings.
- Create and maintain the websites for outreach and enrollment programs. Assist in organizing community health fairs and enrollment events.
- Perform other duties as assigned.
Experience Qualifications Knowledge Skills
Our ideal candidate will demonstrate the following (Minimum):
- Demonstrated experience providing enrollment assistance.
- Must have current Healthcare Navigator Certification verified through WA Health Benefit Exchange (exception for current Public Health employees).
- Able to travel to outreach locations with set up materials.
- Experience working with clients from various cultures racial and social/economic backgrounds.
- Demonstrated problem-solving and trouble-shooting abilities.
- Ability to be flexible and work in noisy or crowded environments.
- Skilled in Microsoft Office (Word Excel Outlook Teams).
The most competitive applicants will have the following experiences and qualifications (Desired):- Experience performing community outreach.
- Experience working with underserved communities.
- Experience working in the healthcare system.
- Prior experience collaborating with agencies serving the COFA Islander community.
Supplemental Information
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
Healthcare Navigators certified through WA Health Benefit Exchange. Public Health employees willing to become certified within 30 days of hire.
Application Process
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
Please note cover letters and resumes will not be reviewed as part of the evaluation process.Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.
Necessary Special Requirements
- The selection process may include evaluation of application materials and supplemental questions interviewing and testing. You must completely fill out the application with your relevant education and work experience.
- The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR ( if applicable).
- The selected candidate must be able to pass a thorough background investigationbut findings may not necessarily disqualify an applicant for employment.(and Pre-employment Physical if applicable).
- For more information on our selection process please refer to For tips on interviewing please visit are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all Public Health positions.
- When Public Health responds to an emergency and in accordance with relevant CBA language and/or KC policy and procedures we may assign duties outside your regular job description. This may involve responding at any time including nights and weekends with possible deployment to locations other than the department.
- If you need a disability accommodation in the application or testing process please call the contact number listed on the job announcement.
Union Membership
This position is represented by PROTEC17.
Contact
For more information about the application process please contact Christina Jamerson at.
Employment Type
Full-Time
