Operation Manager with German language
Operation Manager with German language
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Job Description
Purpose
Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.
WHAT WILL YOU DO
- Responsible for part of service chain cross Department level (technical layer).
- Responsible for KPIs and SLAs / OLAs of the related services.
- Accountable for technical content of operational / specialized technical concepts.
- Ensure the quality of provided services and provides operational support.
- Coordinate manage and monitor operational performance on the respective technical layer and cooperates with various departments.
- Identify formulate and implement the improvement of processes and policies to maximize operational output.
- Support SC OPM in planning the requirement for resourcing at both Department and Team level.
- Operational interface between the production and SC OPM.
- Support SC OPM in explanation of production options for SDM.
- Responsible for the default reporting ordered by the SC OPM.
- Monitor manage and improve the efficiency of provided services.
Qualifications :
YOU WILL SUCCEED IF YOU:
- have Secondary education
- 2 years of experience
- ITIL Foundation certification
- speak English and German - Upper intermediate (B2)
- have skills mentioned below
IT Technical Skills
- MS office - Advanced
- Core platform knowledge - Intermediate
- Related platform knowledge - Basic
Soft skills
- Effective communication
- Presentation skills
- Negotiation skills
- Team work cooperation
Other Skills
- Project management
- Process overview
- Quality management
- Leadership skills
Other criteria or requirements
- Proactive approach
- Willingness to change flexibility
- Customer value result and performance orientation.
- Stress resistant
Additional Information :
WHY SHOULD YOU CHOOSE US
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work career growth private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work life balance
- Other benefits
For more information about our benefits click to Benefits
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1170 /brutto.
Additional information
* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
