Product Support Sales Representative - Long Beach, CA
Product Support Sales Representative - Long Beach, CA
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$ 60000 - 80000
1 Vacancy
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California Nevada and Idaho. Coastline provides world-class equipment solutions from John Deere Wirtgen and Topcon. At their 11 locations Coastline delivers best-in-class equipment parts service and technology solutions for customers. Our team of experts is driven to meet the needs of our customers both where they are today and where they are going tomorrow.
The team at Coastline is looking to hire a Product Support Sales Representative at their Long Beach and Oxnard CA branch and look to find an enthusiastic candidate to round out the team.
Purpose:
The Product Support Sales Representative will utilize connected and integrated technologies to enhance customer satisfaction through proactive support as well as ongoing maintenance service and parts needs. Within a specific geographic area the Product Support Sales Representative will promote Coastline Equipments product support business to both improve customer satisfaction and contribute to Coastline Equipments profitability. The Product Support Sales Representative will manage the product support process to address technical and/or parts issues affecting machine performance and uptime by coordinating with the service and parts departments.
Job Responsibilities:
Promotion: Promote Coastline Equipment Parts and Service departments to customers and job sites within the assigned territory.
Sales Goals: Achieve Territory Aftermarket Sales Goals set by the Branch Manager and/or Corporate Service Manager.
Customer Engagement: Use Connective Support tools to proactively contact customers and communicate repair or optimization opportunities. Conduct monthly aftersales follow-up calls.
Field Calls and Lead Generation: Make field-related customer calls to generate product support revenue. Provide actionable leads to the Parts Department for John Deere OEM parts sales.
Contract Management: Monitor promote and sell John Deere Protect Preventative Maintenance Contracts and Extended Warranty.
Technology Utilization and CRM Management: Utilize technology to focus on revenue opportunities in various areas (e.g. undercarriage inspections machine rebuilds). Maintain customer call frequency prospecting and call reporting in Coastlines CRM system.
Training & Knowledge: Stay current on new machine technology and complete required training.
Expert Alerts: Collaborate with Machine Monitoring Specialist to monitor and educate customers on Expert Alerts.
Optimization and Telematics Monitoring: Complete machine optimizations and provide JDLink connectivity training. Monitor and facilitate telematic component functionality.
Additional Qualifications/Responsibilities
Required Qualifications:
Education: High School Diploma GED or equivalent experience.
Experience: Previous experience working in aftermarket sales or service advisor role.
Computer Skills: Experience with basic computer functions; preference for experience using Deere systems.
Communication: Effective writing and speaking skills for both individuals and groups.
Industry Experience: Previous dispatch and customer service experience in the equipment rental/construction industry. Knowledge of John Deere equipment and competitors.
Work Environment
Driving: Must be able to drive and travel in a vehicle. For the purposes of driving must be able to pass a pre-employment drug screening.
Physical Conditions: Must be able to lift 15 pounds.
What We Offer:
Salary: $60000-$80000 per year plus commission
Health and Wellness Benefits: Comprehensive health dental and vision insurance.
Retirement Plans: 401(k) plans with company matching contributions.
Paid Time Off: Vacation sick leave and paid holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
