Inbound Customer Support
Inbound Customer Support
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Job Description
Join us at Entrust
At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.
Were looking for an Inbound Sales Customer Support
The Inbound Customer Support handles all day-to-day Digital sales inquiries to Entrust. The successful candidate will be an integral member of the Sales Development team help drive revenue and increase market share to meet and exceed corporate objectives. Working closely with sales marketing customer operations and support you will be responsible to manage all inbound customer inquiries.
The position requires the use of independent judgment within defined procedures to determine appropriate action thereby aligning with the corporate objective to deliver customer service excellence. The Inbound Sales Customer Support will perform the accountabilities as detailed below & other duties as assigned.
We offer flexibility
We offer a diverse work environment
Futureproof your career with a job in information security
How you will make an impact:
Primary contact for all inbound phone inquiries (creating cases in Salesforce) to Entrust Digital Sales and action accordingly by forwarding to colleagues executives support verification or sales
Respond to inquiries regarding all products pre-qualify and forward through Sales from Click to chat (live chat for Entrust Sales-digital cloud and enterprise)
Digital Sales email inbox and voicemail inquiries research companies based on location leads criteria and forward to the appropriate sales divisions as needed
Assign all leads in Saleforce per territory listings
Correspond with prospects for additional company information on forms and requests that are incomplete via email
Provide administrative support for the SDR team
Work with Verification and Support teams to ensure customer inquiries are responded to within one business day
Create/research/update leads for Entrust Demos and Evaluations for all product lines and assign to Sales Teams for follow-up
Create new accounts for Trial Evaluations
Review all open leads greater than 2 plus days after assignment to reach out to lead owner.
Manage unassigned lead queue in Salesforce route leads accordingly
Support SDR manager with reports and KPI tracking
Qualifications:
College Diploma and/or relevant background in Customer Service Pre sales or Inside Sales
3-5 years of related work experience and demonstrated customer delivery skills
Telephone Skills and the ability to multi-task in a fast paced environment with minimal supervision
Ability to work effectively under pressure paying close attention to detail
Demonstrated success in resolving customer issues/escalations
Flexibility and fast adoption (to regular changes in priorities and workflow)
Must be customer-focused and possess strong organizational and time management skills
Positive results oriented mindset
Preferred Qualifications:
University Degree preferably in Business Administration Sales/Marketing or similar
Customer service experience - excellent communication and interpersonal skills
Working knowledge of Oracle and
Previous formal sales training is considered an asset
Fluency in other language(s) in addition to English
Why Should You Apply
Leader in the security industry
Friendly supportive & knowledgeable teams
Opportunities for on-the-job training
Youll help secure identities!
For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube.
#LI-XT1
At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.
Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.
Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.
We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact
If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.
Apply today!
For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube
Compensation Range:
For US roles or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation contact .
Recruiter:
Xochitl Ticas LaraEmployment Type
Full-Time
