Customer Relations Representative
Customer Relations Representative
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Job Description
Position Summary
George Wall Ford has a job opening for a customer relations representative. We are looking for a candidate who will quickly become a key piece of our team. The goal of the customer relations representative is directing customer inquiries and concerns to the appropriate department.
Compensation and Benefits
- Hourly base in the range of $18-20/hr plus commission based on customer appointments and sales
- Medical coverage offered - majorityfunded by George Wall Ford (funding amount dependent upon type of coverage and employee tenure)
- 401k with employer matching available
- Paid time off as well as earned vacation time based on tenure
Responsibilities
- Work within the Customer Relationship Management (CRM) system at the direction of the General Sales Manager
- Schedule appointments and coordinate with sales personnel to prepare for customer arrival
- Stay current on product knowledge (both new and used vehicles) in order to communicate effectively with customers
- Log progress made with prospects to ensure proper follow-up
- Stay appraised of pertinent lists such as lease terminations and customers who qualify foradded incentives
- Know and understand the federal state and local laws which govern retail auto sales
Qualifications
- Well organized and detail-oriented
- Strong computer skills
- Must have a valid drivers license with a clean driving record
About George Wall Ford
George Wall Fordis family owned and operated and has been serving the Red Bank area since 1960 for over 60 years. We are proud to be the highest volume Forddealer in Monmouth and Ocean counties and one of the highest volume in all of NJ while continuing to earn Fords most prestigious honor for its dealers the Presidents Award. We have won this award year-after-year (18 times and counting) the award is based on sales effectiveness and customer satisfaction and only goes to less than 10% of Fords dealers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
