Partner Operations Analyst

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

At Glovo were transforming the delivery landscape in Morocco by bringing exceptional service to our users and empowering local businesses. As a Partner Operations Analyst youll be at the core of the Partner Operations team working to improve the performance reliability and experience of thousands of partners across the country.

This role combines data analysis process optimization and on-field operational ownership. Youll identify pain points build scalable solutions and ensure partners are set up for long-term success.

THE JOURNEY

• Support and improve the partner lifecycle from onboarding to maturity by identifying operational bottlenecks and designing efficient solutions.
• Conduct regular on-field visits to partner stores in multiple cities to ensure alignment understand ground-level challenges and gather feedback.
  
  
• Analyze partner performance trends to detect issues and improvement opportunities and propose clear actionable recommendations.
  
  
• Work closely with the commercial and account management teams to support the rollout of new tools platforms or operational programs.
  
  
• Handle the operational side of large-scale initiatives (e.g. device rollouts process migrations partner campaigns) ensuring partners are compliant and supported.
  
  
• Coordinate with internal teams to drive process adoption and streamline communication between partners and the platform.
  
  
• Ensure systems and partner data are accurate and up to date while proposing improvements to increase efficiency and reduce errors.
  
  
• Communicate clearly and effectively with both internal stakeholders and external partners.
  
  

WHAT YOU WILL BRING TO THE RIDE

• Strong analytical and problem-solving skills with the ability to simplify complexity and turn insights into actions.
  
  
• Willingness to travel and spend time on the ground with partners to understand their operations.
  
  
• Clear and confident communication skills in both French and English. Arabic is a strong plus.
  
  
• A sense of ownership: you like to get things done and follow through until results are achieved.
  
  
• Solid understanding of SQL with hands-on experience writing queries to extract manipulate and analyze data.
• Computer literacy including proficiency in Google Docs and MS Office.

Advanced skills in Excel required.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!