Manager of Quality Improvement Implementation - Asheville
Manager of Quality Improvement Implementation - Asheville
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Job Description
JOB SUMMARY:
Manages and leads organizational initiatives of the Quality and Process Improvement program to achieve strategic operational goals and objectives.
SPECIFIC RESPONSIBILITIES:
- Responsible for the leadership and ongoing development of MAHECs embedded Quality Improvement (QI) Coordinators
- Plans coordinates and oversees the cross-disciplinary development implementation and measurement of workflows designed to improve quality and financial outcomes
- Facilitates project teams at the system/strategic level and applies expert knowledge on the use of Lean Six Sigma methods and tools such as DMAIC project management principles charters flowcharts and Value Stream Maps fishbone diagrams root cause analysis FMEA Kaizen brainstorming mistake proofing and control plans
- Partners with IT department and data systems team in optimizing EMR integration and utilization workflows and ensuring actionable reporting across clinical departments and fiscal services
- Uses advanced graphical and statistical analysis; and supports the development of predictive and prescriptive analytic models to identify areas with the need for greatest improvement
- Leads in the development maintenance and dissemination of MAHECs QI tools and programs
- Participates on committees and work groups involved in quality performance optimization clinical efficiency and revenue cycle optimization as appropriate within the clinical departments
- Participates in organizational strategy development to optimize MAHEC performance in payor Quality and Shared Savings programs
- Participates in meetings and conversations with insurance carriers and ACOs regarding Quality performance
- Provides individual and just-in-time QI coaching as needed.
- Promotes and participates in continuing education programs of the department to include didactics in areas of interest in MAHEC clinical departments
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Implementation Manager may perform.
KEY COMPETENCIES:
- Communication Skills
Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.
- Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
- HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
- Interpersonal Skills
Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.
- Organizational Values
Adherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
- Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
- COMPUTER
- Excellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.
- SQL experience preferred
- FOREIGN LANGUAGE
- Spanish speaking skills preferred.
PHYSICAL DEMANDS
- Not Applicable.
SUPERVISORY RESPONSIBILITIES:
QI Coordinators
EDUCATION AND EXPERIENCE
- MINIMUM QUALIFICATIONS:
- Bachelors degree is required
- Masters degree in Health Administration Nursing or a related field or an equivalent combination of years of education and experience
- 4 years of healthcare experience including demonstrated knowledge of multi-specialty ambulatory operational and clinical systems
- 2 years leadership/managerial experience
- Six Sigma Black Belt
- 4 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt
- Six Sigma Green Belt plus 2 years of QI-focused work with demonstrated knowledge and application of QI principles may be substituted for a Six Sigma Black Belt
- PREFERRED QUALIFICATIONS:
- Experience working with insurance carriers and Accountable Care Organizations
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.
At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer.
If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Required Experience:
Manager
Employment Type
Full-Time
