Network Technician
Network Technician
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$ 50844 - 76266
1 Vacancy
Job Description
Description of Work
- Are you ready to take the next step in your careerDiscover why NCDIT is the ideal destination for your professional growth - Why Work for NCDITWe currently have an opening for a Network TechnicianThis position may be eligible for hybrid remote work in accordance with state policy and the agencys remote work program but does require weekly onsite workThis is an anticipated vacancy. This position is expected to become vacant on 7/3/2025
The Network Technician is responsible for onsite support across all services utilizing ITIL service processes of change incident release and configuration management. This position will implement new releases of service components into the operational environment following well-defined processes. This position will implement moves adds and changes to service components. This position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include routers firewalls switches gateways cable infrastructure and communications software and protocols.
Duties include but are not limited to:
Performs site surveys assessments and physical inventories
Work with other analysts and specialists to resolve incidents and problems
Work with other analysts and specialists to perform changes
Performs installations of new equipment and infrastructure which may include cabling switches patch panel VOIP firewall routers APs at customer locations
Insure availability of proper equipment for site visits including tools cables and hardware
About the DivisionThe NCDIT Service Delivery organization provides for the central provisioning of the services offered by NCDIT including data voice and video for the State of North Carolina and other authorized government and public sector entities. The Service Delivery team designs develops and maintains the North Carolina Information Network (NCIN) the States official secure data communications network. NCIN is a multiprotocol router-based Wide Area Network providing statewide data communications and Internet connectivity to all Executive Branch agencies and participating non-Executive public sector entities.
The Network Field Support unit provides onsite field support to DIT customer sites statewide across a range of services such as WANLAN Security and VoIP.
About the OrganizationTheN.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITsmission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged withclosing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.
As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are anEmployment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also hasseveral initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.
If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Knowledge Skills and Abilities / Competencies
The Knowledge Skills and Abilities listed below along with the Minimum Education and Experience requirements are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information:Introduction to the Job ApplicationandAddressing Knowledge Skills and Abilities. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position applicants must document on the application that they possess ALL of the following:
- Proficiency in customer service with effective communication across technical and non-technical teams
- Working knowledge of network operations principles practices and equipment
- Experience with routing protocols network topologies switching technologies and digital electronics
- Demonstrated experience assembling network components and troubleshooting telecommunications issues
- Proficient in applying software configuration templates for network hardware
The following Management Preferences are not required but applicants that possess these skills are preferred:- Knowledge of cabling Infrastructure including cable management and testing
- Basic knowledge of IP telephony
- Ability to lift boxes that weigh 40 pounds or more. Some knowledge of IP addressing subnet masking and routing protocols such as OSPF BGP and static routing
- Knowledge of fiber optic wiring and LAN termination standards. Knowledge of ITIL concepts
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.
High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employerwho embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders.
- The Department of Information Technology will not accept See Resume or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seeking Veterans Preference must attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
- If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: WORK SCHEDULES:
At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees.
Some highlights include:- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
Learn more about employee perks/benefits:
To apply for this position please click the Apply link above (on the Government Jobs website) or visit to complete an on-line application.Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:
NCDIT Human Resources
Yori Lucien
For technical issues with your application please call the Applicant Support Help Line at .
Required Experience:
IC
Employment Type
Full-Time
