Role Single face of delivery to client & CFG bringing together the strategies delivery and operations across service lines; Structured collaboration between service lines to bring the best of Infosys to the Client; Jointly own P&L along with MCO/Client Partner; Bring best of Service line capabilities to client; Drives innovation and transformation within account delivery;Drive Monitor Control account operations.
Co-create the business plan for the account; Implement Infosys strategic initiatives & big bets at the account level; review and guide delivery processes; anchor large pursuits and track pipelines; manage account operations; drive reskilling agenda for the account; liaison with clients and form strategic alliances; drive account-level initiatives WITH THE OBJECTIVE OF ensuring the highest levels of project delivery in the Delivery Unit WITHIN the guidelines policies and norms of Infosys. The Delivery Partner will be supported by Account HR Partner (AHRP) & Quality Partner (QP) apart from other enabler functions.
Areas of Responsibility
Business Planning
The Delivery Partner will work with Client Partner in preparing an overall account business plan along with the Industry Head IN ORDER TO increase topline of the account as well as increase digital business for the account. The account plan will also cover budget for revenue margins manpower and competency needs
Strategic Initiatives
The Delivery Partner will implement Infosys strategic initiatives big bets like growth of digital business improvement in automation based savings reskilling agenda etc. in the account across all service lines as per company goals.
Prospecting
The Delivery Partner will collaborate with the Industry Head in identifying new business opportunities market analysis competitor analysis and Go-to-Market strategy IN ORDER TO acquire new business and expand existing business
Proposals
The Delivery Partner will anchor large complex and strategic pursuits review and approve Proposals (Solution Estimation Financial modeling Project Plan) IN ORDER TO ensure viability of proposals
Alliance
The Delivery Partner will identify and create appropriate alliances IN ORDER TO fulfill new service requirements for clients
Contracting & Agreement
The Delivery Partner will review Master Services Agreement (MSA) from a compliance and execution perspective IN ORDER TO validate and sign-off on contractual requirements and will ensure this is being implemented and tracked successfully.
Quality Planning
The Delivery Partner will define Q& P goals for the account and participating service lines focus on continuous improvement and innovation IN ORDER TO ensure compliance and improve productivity
Risk Planning
The Delivery Partner will conduct Risk Assessment and Mitigation Planning conduct high-risk project reviews and ensure governance of complex engagements IN ORDER TO minimize and mitigate account risks
Account Tracking and Control
The Delivery Partner will provide Delivery Governance track and control account execution IN ORDER TO achieve Delivery excellence
People Management
The Delivery Partner will understand the aspirations of employees and work with them on their career path. S/he will plan for and mentor employees on their competency development / reskilling implement performance management as per organizational guidelines provide inputs on C&B for the employees and establish Rewards & Recognition mechanisms at the account level. S/he will also drive team building activities review and take corrective actions to comply with company HR processes and participate in recruitment activities IN ORDER TO motivate the team to ensure successful delivery of the projects
Operations Management
The Delivery Partner will review account operations Invoicing AR RAR resource utilization conduct operations review and review budgets resource plans and subcontractor management processes. S/he will track utilization and expenses facilitate internal systems and approvals and conduct financial analysis IN ORDER TO meet OEI targets for the account.
Client Management
The Delivery Partner will listen to and act on customer feedback (CSAT/Engagement Feedback) get involved in processes and activities related to client visits client relationship management CSAT Engagement Feedback SLA management issue and escalation management IN ORDER TO achieve high levels of client satisfaction
The Delivery Partner will provide inputs on strategy and thought leadership at sub-vertical level IN ORDER TO proactively respond to changing customer needs and organizational goals
Initiatives and Innovation
The Delivery Partner will Implement innovation initiatives at account level provide inputs to organization on technology needs process innovation and people engagement which impact the Vertical/Company IN ORDER TO bring about systemic efficiencies
Industry Solutions
The Delivery Partner will identify opportunities and implement industry solutions for the vertical IN ORDER TO effectively differentiate Infosys services Knowledge and Skills Knowledge: Basic knowledge of five areas of Digital framework i.e. Insight Innovate Accelerate Assure and Experience. Account Management; Project and Program Management; Technology - Knowledge of Architecture frameworks Ability to comprehend & manage technology Performance Engineering In-depth understanding of Software Engineering principals; Quality frameworks; Process Knowledge; Domain knowledge at industry level
Skills: Ability to execute beyond sphere of influence. Strong change management skills Negotiation skills Client Interfacing skills coaching and mentoring skills Technical skills People management skills ability to handle ambiguity ability to handle multiple / diverse stakeholders ability to synthesize data and trends from multiple sources
Measurement Criteria / Metrics
Business Planning
Plan vs. actuals (Revenue Margins)
Prospecting
% of revenue from new business Addition of LOBs/services to the existing clients (Source: CRM)
Proposals
Win Loss Ratio (Source: CRM)
Contracting & Agreement
MSA compliance score
Quality Planning
CMM level compliance Q&P goals
Risk Planning
Mitigation of account risks
Account Tracking and Control
Relationship scorecard
People Management
ESAT Attrition Effectiveness of Competency Development Effectiveness of Leadership Development
Operations Management
OEI score
Client Management
CSAT and engagement Feedback
Thought Leadership (Technical & Domain)
Number of forums participated in/ Number of publications/blogs etc
Initiatives and Innovation
Number of a/c level initiatives leveraged by other accounts at Unit/Org level Number of Org/Unit level initiatives driven in the DP account Number of Unit/org initiatives participated in
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