Data Center Customer Operations - Atlanta, GA
Data Center Customer Operations - Atlanta, GA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Equinix is the worlds digital infrastructure company operating over 260 data centersacross the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver world-class experiences and multiply their value while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Installs circuits requiring advanced fiber terminations
You prioritize work from the Oracle queue and ensures alignment to all commit times
Troubleshoots switched / multiplexed / media converted circuits; raises to and works with networking group as needed
Works with customers to solve issues
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax fiber twisted pair copper and intra-building cross connects
Installs and tests advanced cross connects circuits (switched multiplexed etc.)
Maintains detailed written records of all work activity
Designs and leads cage / infrastructure modification projects
Finishes the assigned training in a timely manner
Supports customer happiness through timely and precise order execution
Additional Qualifications/Responsibilities
Qualifications
1- 2 years of experience
High School Diploma
BERT and SONET test equipment
Able to perform all essential job functions including walking standing bending stooping climbing lifting and manual dexterity with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work nights shift/weekends/holidays if needed and/or required
Compensation range:
2025 Pay Range Low (Local) 53000
2025 Pay Range Midpoint (Local) 66000
2025 Pay Range High (Local) 79000
Employment Type
Full Time
