Analyst, Revenue Operations
Analyst, Revenue Operations
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$ 51200 - 116750
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
In Revenue Operations our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobes global quote-to-cash business processes we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity inclusion and continual growth and learning.
What you will do:
- Support all activities related to but not limited to customer account management business consultation contract validation and execution order processing invoice creation usage metering and provisioning products.
- Performs complex validations of revenue transactions sourced throughmultiple sellingchannels (Channel Enterprise eCommerce). Ensures that deals presented align with product rules revenue standards and compliance policies.
- Executeswork in compliance with SOX controls including drafting controls narratives memos and process documents. Partners with internal and external auditors on audits of control design and execution.
- Stewards and knowledge experts over customer information related to contracting order management and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
- Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene troubleshoot and manage errors.
- Provide escalation support for external customers sales customer service product management product marketing finance and legal. Serve as a subject matter expert who initiates investigation coordinates cross-functional teams and drives issues to resolution.
- Be a champion of scaling the business through automation by identifying ideas building proposals securing support for prioritization documenting requirements partnering with technical teams for development testing solutions and leading enablement and change management.
- Operationalize strategic plans for new product offerings and routes to market by testing adopting documenting and communicating required changes.Executes againstdefined integration strategies for acquired companies includingonboardingtonew systems and processes maintaining business continuity and performing customer financial product and user data migrations.
- Designs and executes reports to support accuracy reconciliation capacity planning work completion key results performance and other ad hoc requests.
- Creates and maintains documentation essential to performing the role. Includes: job procedures corporate policies process flows stakeholder FAQs and new hire onboarding documentation.
- Degree or equivalent experience in a relevant field.
- 2-3 yrs minimum related experience
- Proven experience in project management and operational roles.
- Outstanding ability to navigate competing needs of multiple partners.
- Strong collaboration skills with an ability to work in large cross-functional teams.
- Strict attention to detail and a dedication to flawless execution.
- Ability to determine priorities and successfully implement changes that drive business growth and efficiency.
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
IC
Employment Type
Full-Time
