Associate Director, Omnichannel Enablement

At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

The Role

The Associate Director of US Omnichannel Enablement will be the day-to-day lead for Genmabs US omnichannel platforms and related technologies. In this role you will drive the adoption of new capabilities while enhancing existing ones ensuring seamless integration into Genmabs US commercial ecosystem. You will also be accountable for establishing and/or refining delivery models that enable scalable efficient and flexible platform usage across Genmabs commercial teams. The Associate Director of US Omnichannel Enablement is a key contributor empowering Genmab commercial teams to deliver industry-leading data-driven and orchestrated customer experiences. This role will report to the Director of US Omnichannel Enablement & Operations.

Responsibilities

• Be the day-to-day contact and steward of all US omnichannel platforms including (but not limited to) Salesforce Experience Cloud Marketing Cloud Google Marketing Suite OneTrust Veeva CLM etc.

• Partner with key internal cross-functional stakeholders across Omnichannel Strategy Operations Customer Experience & Insights DD&AI Analytics Data Privacy and other commercial functions to drive seamless cross-channel experiences and successfully implement key business initiatives.

• Ensure Genmabs 5-year omnichannel capability roadmap delivers on US priorities. This includes identifying and integrating new capabilities while strategically sunsetting legacy capabilities and/or platforms.

• Oversee delivery and continuous improvement of Genmabs suite of SAAS omnichannel platforms in website publishing marketing automation promotional and field-triggered email interactive visual aids and privacy preference management.

• Stay ahead of emerging trends product roadmaps and platform innovations providing strategic recommendations to optimize omnichannel capabilities.

• Review business and functional requirements in collaboration with the US Omnichannel Strategy & Enablement team. In collaboration with DD&AI drive technical design sessions to develop technical requirements and solution documentation to ensure solutions align with US business objectives.

• Evaluate and prioritize high impact use cases that drive measurable business outcomes and ongoing value for key customers (i.e. HCPs consumers patients payers etc.).

• Lead the team through the efficient scalable implementation of new SAAS features and capabilities while ensuring adherence to global performance security and compliance requirements.

• Collaborate on all system integration efforts with our Global Hub and US Data Stewardship teams to enhance ecosystem connectivity.

• Ensure compliance with all US privacy consent data governance quality and security policies.

• Implementation of an agile regionalized DevOps model (and associated service provider partnerships) to ensure a streamlined successful platform delivery and meeting ongoing service level agreements.

• Oversee the development of new platform workflows SOPs training and support models to equip commercial teams and agency partners for effective omnichannel engagement.

• Prepare high-impact presentations and reports to share insights progress and recommendations to internal commercial functions and Genmab leadership.

• Optimize performance by allocating resources effectively to ensure strategic priorities are met while managing workload balance.

Requirements

• 10 years of experience creating omnichannel technology solutions.

• In-depth knowledge of the healthcare/pharmaceutical industry and a strong familiarity with commercialization strategies.

• A proven track record of successfully leading and implementing digital transformation initiatives that have delivered measurable business outcomes.

• Deep understanding of Salesforce ecosystem of products including SAAS/platform architecture configuration measurement and analytics frameworks and workflow automation.

• Deep collaboration with omnichannel operations & delivery in a commercial or marketing function with a strong understanding of digital engagement strategies data-driven decision-making and cross-channel customer orchestration.

• Strong communication skills with ability to engage stakeholders at all levels to achieve desired outcomes and build strong relationships.

• Ability to drive alignment toward common goals.

• Proven experience leading and overseeing external service providers or vendor relationships and associated budgets.

• Flexible and adaptable; able to work in ambiguous situations.

• Experience with and knowledge of change management principles methodologies and tools.

• Ability to thrive in a fast-paced dynamic environment and manage multiple projects simultaneously

• Familiarity with regulatory compliance guidelines related to marketing in the healthcare industry is an asset

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as discretionary bonuses and long-term incentives.

When you join Genmab youre joining a culture that supports your physical financial social and emotional wellness. Within the first year regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions

• Health Benefits: Two medical plan options (including HDHP with HSA) dental and vision insurance

• Voluntary Plans: Critical illness accident and hospital indemnity insurance

• Time Off: Paid vacation sick leave holidays and 12 weeks of discretionary paid parental leave

• Support Resources: Access to child and adult backup care family support programs financial wellness tools and emotional well-being support

• Additional Perks: Commuter benefits tuition reimbursement and a Lifestyle Spending Account for wellness and personal expenses

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice ().

Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixed-term employment contract.