Guest Services Team

Wage Scale

$21.10/hour tips

This position will earn a base hourly rate equivalent to the City of Tukwilas minimum wage - $21.10/hour - and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate and we cannot guarantee a certain distribution. However employees generally earn between $2.00 and $19.00 in tips per hour.

As a member of the Guest Services Team you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP delivering a highly orchestrated seamless and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest elevating social awareness and professionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes reservations and wait lists to handle guest needs accurately quote wait times and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation explain our online menu accessibility and pass along any pertinent information that may enhance their experience to their Server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness accuracy organization and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency poise and good judgment. Its Your Business.
• Complete any assigned opening side work and closing duties to set your team up for success. Stock clean and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3 years customer service experience (If you have high potential but less experience we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending reaching and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge Skills and Abilities

• Successful employees at JOEY are genuine warm and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence humility and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development education and growth opportunities.
• Medical dental vision and life insurance medical reimbursement plan and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

Join our team!

If youre looking for a place to meet your potential wed like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted locally and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern warm and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America with continued growth and expansion planned into 2030. When you join the JOEY team you can expect a warm inclusive and creative environment where we are committed to training educating and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties responsibilities and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY its employees and databases will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEYs Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to