Associate Manager
Associate Manager
Posted on :
23-06-2025
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1 Vacancy
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Job Description
Job Description
Quality & Training AM/DM (1.) Participate in planning and forecasting exercise with onshore and business associates (2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups (3.) Identify and implement improvements in formats and templates used for reporting and analysis (4.) Ensure that all SLAs are met measured and reported to the clients on agreed frequency (5.) Run the governance with clients and maintain action logs to record track and close the issues (6.) Act as first escalation point of contact for all service delivery related matters (7.) Conduct team meetings collect information on people issues and implement actions to address them. (8.) Review of deliverables on defined parameters. (9.) Continuous process improvements to create capacities. (10.) Build own and improve internal controls in the processes
Quality & Training AM/DM (1.) Participate in planning and forecasting exercise with onshore and business associates (2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups (3.) Identify and implement improvements in formats and templates used for reporting and analysis (4.) Ensure that all SLAs are met measured and reported to the clients on agreed frequency (5.) Run the governance with clients and maintain action logs to record track and close the issues (6.) Act as first escalation point of contact for all service delivery related matters (7.) Conduct team meetings collect information on people issues and implement actions to address them. (8.) Review of deliverables on defined parameters. (9.) Continuous process improvements to create capacities. (10.) Build own and improve internal controls in the processes
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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