Program Manager, CS Security Threat
Program Manager, CS Security Threat
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about protecting millions of Amazon customers while driving strategic initiatives across a complex global security organization The Customer Service Security Threat team is seeking a Program Manager to lead our Threat program and drive critical security initiatives that safeguard our customers and Amazons assets.
As a Program Manager on the Security Threat team you will orchestrate multiple high-impact programs coordinate cross-functional efforts and partner with stakeholders to continuously improve our security posture. Youll manage strategic planning drive execution of key initiatives and develop metrics to measure success. This is an opportunity to make a meaningful impact at scale while working with dedicated security professionals.
Key job responsibilities
- Develop and implement program governance frameworks to ensure alignment across various security initiatives
- Partner with leadership to develop strategic roadmaps and progress reporting that drive data-informed decisions
- Build and maintain scalable processes to track program milestones risks and dependencies across multiple workstreams
- Collaborate with cross-functional teams to align priorities and ensure successful program delivery
- Identify opportunities for program optimization and lead continuous improvement initiatives
- Facilitate effective communication and coordination between various security teams and stakeholders
- Create and maintain strategic roadmaps for key security programs ensuring alignment with organizational goals
- Identify and manage dependencies between different programs and teams to optimize resource allocation and program execution
- Orchestrate regular program reviews and retrospectives to ensure continuous improvement and knowledge sharing
- Establish and maintain effective communication channels between various security teams stakeholders and leadership
- Design and implement comprehensive metrics frameworks to measure the effectiveness and impact of security programs
- Develop and maintain dashboards and reporting mechanisms to provide real-time visibility into program performance and security metrics
- Implement data quality assurance processes to ensure accuracy and reliability of reported metrics
- Establish key performance indicators (KPIs) for programs and track progress against goals
About the team
The Customer Service Security Threat team protects Amazon customers and assets by identifying investigating and mitigating security threats. We operate globally safeguarding Amazon Customer Service while collaborating closely with diverse security and business teams across Amazon. Our team is passionate about customer trust operational excellence and scalable security practices.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
#JoinBST
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Program Manager on the Security Threat team you will orchestrate multiple high-impact programs coordinate cross-functional efforts and partner with stakeholders to continuously improve our security posture. Youll manage strategic planning drive execution of key initiatives and develop metrics to measure success. This is an opportunity to make a meaningful impact at scale while working with dedicated security professionals.
Key job responsibilities
- Develop and implement program governance frameworks to ensure alignment across various security initiatives
- Partner with leadership to develop strategic roadmaps and progress reporting that drive data-informed decisions
- Build and maintain scalable processes to track program milestones risks and dependencies across multiple workstreams
- Collaborate with cross-functional teams to align priorities and ensure successful program delivery
- Identify opportunities for program optimization and lead continuous improvement initiatives
- Facilitate effective communication and coordination between various security teams and stakeholders
- Create and maintain strategic roadmaps for key security programs ensuring alignment with organizational goals
- Identify and manage dependencies between different programs and teams to optimize resource allocation and program execution
- Orchestrate regular program reviews and retrospectives to ensure continuous improvement and knowledge sharing
- Establish and maintain effective communication channels between various security teams stakeholders and leadership
- Design and implement comprehensive metrics frameworks to measure the effectiveness and impact of security programs
- Develop and maintain dashboards and reporting mechanisms to provide real-time visibility into program performance and security metrics
- Implement data quality assurance processes to ensure accuracy and reliability of reported metrics
- Establish key performance indicators (KPIs) for programs and track progress against goals
About the team
The Customer Service Security Threat team protects Amazon customers and assets by identifying investigating and mitigating security threats. We operate globally safeguarding Amazon Customer Service while collaborating closely with diverse security and business teams across Amazon. Our team is passionate about customer trust operational excellence and scalable security practices.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
#JoinBST
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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