Senior Manager, UX Design - Walmart+
Senior Manager, UX Design - Walmart+
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 110000 - 220000
1 Vacancy
Job Description
Position Summary...
What youll do...
Sr UX Manager - (Walmart)
About the Role
Were looking for a seasoned Senior UX Manager to lead the end-to-end member experience for Walmart focusing on increasing benefit utilization reducing churn and creating engaging new member onboarding experiences. The ideal candidate is a passionate empathetic and visionary design leader who thrives at the intersection of design technology and business strategy and who deeply understands the role of membership in driving customer loyalty.
This role requires a unique blend of craft excellence research proficiency stakeholder collaboration and inspirational leadership to guide a team of designers across product experiences and seasonal campaigns.
Key Responsibilities
Strategic Leadership
- Lead the UX strategy for Walmart member benefits onboarding flows and retention mechanisms with a relentless focus on value simplicity and emotional connection.
- Define and drive the long-term design vision in collaboration with Product Marketing and Engineering leadership.
- Shape and support high-impact seasonal membership campaigns such as Walmart Week Early Access events Black Friday and Holiday promotions.
- Champion a design approach that is informed by data storytelling and experimentationaligning business goals with user needs.
- Bring a forward-looking mindset to design strategy by integrating AI-driven thinking into conceptual exploration toolchains and developer collaboration.
Experience Design & Innovation
- Create compelling and delightful user journeys that encourage non-members and digital newcomers to explore and join the Walmart program.
- Leverage best-in-class interaction design visual design and prototyping skills to articulate and validate ideas quickly.
- Apply a high level of curiosity and fluency in emerging AI tools (e.g. Lovable Vercel Figma Make) to drive divergent thinking concept optionality and rapid iteration.
- Use AI-augmented workflows to expand the creative process and bring design closer to codenegotiating effectively with developers to push implementation boundaries and elevate product quality.
- Reduce friction across touchpoints by proactively identifying pain points in the member and non-member experience and designing intuitive joyful solutions.
- Incorporate motion animation and storytelling through tools like Protopie After Effects and Lottie to create immersive and emotionally resonant moments.
- Build and contribute to scalable design systems that reflect brand values and support modular experimentation.
User Research & Testing
- Conduct and oversee user discovery methods: contextual inquiries journey mapping storyboarding surveys and interviews.
- Translate research into actionable insights identifying customer pain points and opportunities.
- Lead usability testing and iterative prototyping to validate design concepts and improve feature performance.
Collaboration & Stakeholder Management
- Serve as a trusted design partner to cross-functional teams and senior stakeholders.
- Influence product and marketing decisions with compelling narratives grounded in user insights.
- Champion a customer-first mindset while balancing speed innovation and quality.
Team Management & Culture
- Lead and mentor a team of Principal Senior and early-career UX designers fostering a culture of craft curiosity and inclusion.
- Build strong partnerships across disciplines and create an environment that supports feedback collaboration and psychological safety.
- Model integrity humility and service leadership in all interactions.
Required Qualifications
Design Expertise
- 8 years of UX design experience with 3 years in a design leadership role.
- Strong portfolio showcasing impactful end-to-end user experiences onboarding flows and complex interaction systems.
- Mastery of Figma and advanced prototyping tools (Protopie Jitter) and animation tools (After Effects Lottie).
- Exceptional presentation design and storytelling skills with strong verbal articulation.
Research & Customer-Centricity
- Deep understanding of qualitative and quantitative research methods and how to apply them to product design.
- Proven ability to synthesize data into actionable strategies that resonate with diverse customer segments.
- Expertise in customer journey mapping pain point identification and member-centric innovation.
Leadership & Influence
- Experience managing and growing high-performing design teams.
- Ability to influence at all levels through storytelling data and collaboration.
- Comfort navigating ambiguity balancing trade-offs and delivering results.
Our Values in Action
At Walmart our design team lives by our core values:
- Respect the Individual We champion diversity and empower teams to thrive.
- Act with Integrity We lead by example and with purpose.
- Serve Our Customers and Members We innovate with empathy and deliver with excellence.
- Strive for Excellence We cultivate a growth mindset and push boundaries.
Bonus Qualifications
- Experience working on membership-based products or loyalty programs.
- Background in eCommerce or omnichannel retail environments.
- Familiarity with global design and localization challenges.
Join Us
If you are a visionary design leader who is energized by creating meaningful member experiences driving business impact and leading talented designers wed love to connect.
#experiencedesign
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
2 years supervisory experience.Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Required Experience:
Senior Manager
Employment Type
Full-Time
