L2 Field Tech
L2 Field Tech
Posted on :
22-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-06-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Position: L2 Field Tech
Location: Danvers MA 01923
Duration: 5 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Summary:
- Per business leaders it is required that we have L2 equivalent techs providing support to advanced tech savvy end users in the medical robotics industry. A variety of L2 level responsibilities exist supporting the users and their MLL technologies across a wider breadth of PC footprint.
Responsibilities:
- Provides complex technical support planning and coordination for End User touch points of the distributed computer environment including desktop software and hardware installation support and distribution and remote access technologies.
- Performs analysis diagnosis installation and resolution of complex desktop computer operating system application software and hardware technologies and associated problems.
- Performs analysis diagnosis installation and resolution of remote access technologies and associated problems.
- Performs analysis diagnosis coordination and planning of horizontal network cable management processes including installation moves adds changes and repairs.
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
- Works independently with little to no direct supervision in analysis design and implementation of desktop solutions to fulfill business unit requirements.
- Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users vendors IT partners and consultants in evaluating technical issues and products.
- Responsible for partnering with the business units supported to understand the business impact of support issues.
- Responsible for the analysis design and implementation of desktop technology life cycle management processes including technology procurement refresh and disposition.
- Responsible for project analysis design coordination and planning for all technical components of desktop related projects.
- Coordinates schedules and technical work order instructions to contracted labor for installations moves adds and changes within the desktop computing environment.
- Demonstrates creativity and initiative in problem solving.
- Technical documentation of hardware/software additions or changes.
- Updates inventory additions and changes to the inventory database.
- Updates and closes trouble tickets and service requests.
Experience Required:
- 2 to 6 years
Required Skills:
- Desktop Support (Remote)
- Advanced knowledge and understanding of Windows Mac Linux desktop. Able to troubleshoot break fix common applications like Outlook
- Advanced knowledge and understanding of Windows desktop operating systems
- Pharma Experience in Manufacturing Labs & Logistics understanding of GXP and GMP and change management process
Qualifications:
- 5 years of progressive experience in the desktop environment at least 1 year with desktop Linux environment knowledge of validated systems (GxP)
- Advanced knowledge and understanding of Windows desktop operating systems
- Advanced knowledge and understanding of Linux on the desktop requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts pearl
- Advanced ability to perform complex troubleshooting and analysis of PC hardware PC operating systems and office automation software with expert level knowledge in at least one area of specialization
- Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
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- Ability to perform troubleshooting and analysis of PC hardware PC operating systems (Windows 7 Windows 10 Linux) and office automation software with expert level knowledge in at least one area of specialization.
- Ability to perform troubleshooting and analysis of Microsoft Office 365
- Intermediate knowledge and understanding of LAN environments
- Intermediate knowledge of communication protocols
- Intermediate knowledge of LAN based e-mail systems (e.g. Outlook MS Exchange)
- Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
- A demonstrated ability to encourage and model positive cross-team partnerships.
- Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
- Audio Video setup and troubleshooting skills.
- Knowledge of printer Maintenance.
Nice to have:
- Windows Domain and Azure knowledge
Preferred Qualifications:
- College degree or equivalent experience
- Microsoft Certified Systems Engineer (MCSE)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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