Application Support Engineer
Application Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Title Application Support Engineer
Experience Range 7 to 10 years
Location Jacksonville FL
Working Model: Onsite (Look for local candidates only)
Job type: Contract
Duration: 6 Months
Rate Range: $54/hr on C2C all inclusive
Work Status (Visa): (No 3rd party candidates Candidate should be on your w2)
No. of Position: 1
Tentative start date: ASAP
Note Please look for candidates having previous experience on Java based applications.
Job Description :
We are looking for an experienced L2 Application Support Engineer to manage and troubleshoot enterprise applications built on a mix of modern and legacy technologies.
This role requires hands-on experience in issue triaging root cause analysis basic code-level debugging and coordination with development and vendor teams.
Key Responsibilities:
Provide Level 2 (L2) support for business-critical applications across various technology stacks.
Perform incident and problem management including RCA bug reproduction and permanent fixes coordination.
Monitor application health job failures and alerts; take timely corrective actions.
Support deployments configuration changes and environment validations.
Work closely with L1 teams for ticket escalations and provide knowledge transfer where necessary.
Liaise with L3 developers or vendors to ensure timely resolution of complex issues.
Create and maintain support documentation and knowledge base articles.
Technical Skillsets (any combination based on team assignment):
Modern Applications:
Angular Java (Spring/REST APIs) MongoDB Oracle Web & Middleware:
JSP JSF Salesforce (basic support) Mainframe (monitoring/integration-level)
Key Competencies:
Strong analytical and troubleshooting skills
Understanding of ITIL processes (especially Incident Problem Change)
Knowledge of job scheduling tools log monitoring systems and basic SQL
Ability to interpret application logs and trace through code to identify failure points
Strong communication and customer-handling skills
Education & Certification:
Bachelors in computer science or related field
ITIL Foundation certification (preferred)
Employment Type
Full Time
