Service Onboarding & Transition Lead
Service Onboarding & Transition Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Service Onboarding & Transition Lead
Location: Atlanta GA (Onsite)
Duration/Term: Long-Term Contract
Job Summary:
We are seeking an experienced Service Onboarding & Transition Lead to drive the successful onboarding and operational transition of IT services. This role requires expertise in ITIL & ITSM frameworks ServiceNow administration project management and team leadership to ensure seamless service delivery and stakeholder collaboration.
Key Responsibilities:
- Lead and manage service onboarding efforts ensuring smooth IT service transitions.
- Define project scope stakeholder expectations and delivery timelines.
- Oversee ITIL processes including Incident Change Problem Management and Service Operations.
- Optimize ServiceNow platform usage including Project & Demand Management Dashboards and Reporting.
- Facilitate data-driven decisions leveraging MS Excel Tableau and Visio for impactful visualizations.
- Analyze customer satisfaction metrics manage feedback and drive service improvements.
- Mentor and lead the Service Onboarding team fostering productivity and collaboration.
- Facilitate meetings effectively ensuring structured discussions and alignment across teams.
- Identify areas for process improvement and lead initiatives to enhance operational efficiency.
Required Skills & Experience:
- 5 years of experience in project management with 3 years in a leadership role.
- ITIL certification (mandatory) PMP or equivalent preferred.
- Extensive experience with ServiceNow or comparable Service Management Suites.
- Advanced Excel proficiency including pivot tables and reporting.
- Strong analytical problem-solving and communication
- Proven ability to work cross-functionally translating complex issues into actionable solutions.
- Ability to motivate and mentor teams ensuring structured service execution.
Key Skills: ITIL ITSM Project Management ServiceNow Incident & Change Management Stakeholder Engagement Data Visualization Process Improvement Team Leadership
VDart Group a global leader in technology product and talent management empowers businesses with comprehensive solutions through our four distinct industry-leading business units With a diverse team of over 4000 professionals across 13 countries we deliver strong results across various industries including Fortune 500 companies
Committed to People Purpose Planet we prioritize social responsibility and sustainability as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network industry expertise and proven track record with a diverse clientele
Employment Type
Full Time
