IVR Developer
IVR Developer
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Salary Not Disclosed
1 Vacancy
Job Description
Position Title IVR Developer
Length 6 Month Right to Hire
PA Resident Required : Yes--- Only USC and GC local candidates .
Work Location : Harrisburg PA Hybrid - 1 day in office per week minimum. Must be flexible to be on site 5 days if management team requires
Hours 8:00AM 5:00PM
On Call Rotation Required May provide 24/7 support as needed
Requested Start Date ASAP
JOB PURPOSE AND SUMMARY
The Developer is responsible for using approved programming languages operating systems and source code to create enhance and maintain application solutions that meet the identified functional and non-functional business requirements.
PRIMARY DUTIES AND RESPONSIBILITIES
Development of Interactive Voice Response (IVR) applications specifically with the Concentrix platform
Intervoice Development Studio Interaction Composer
o Experience with ECMAScript relatable JavaScript experience
o Understanding of telephony systems and integration with other contact center products
o C#/ proficiency preferred for ancillary applications
Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.
Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.
Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.
Perform coding and testing in multiple systems and/or processes.
Follow processes and procedures to ensure the quality of technical solutions.
Lead and/or provide assistance with presentations in code reviews.
Participate in broader technical reviews used to detect defects in requirements design code test cases or other project artifacts.
Perform documentation of all code changes.
Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.
Support Senior Developers in the design and development of proof of concept and prototype application environments.
Develop and maintain code repositories according to established version management approaches and methods as defined.
Follow code construction fundamentals for coding practices guideline for use of data control-related concepts and error-detection practices
Assist in identification and evaluation of risks; participate in mitigation and control activities.
Provide on-call support in support of systems and applications in production.
Perform production support activities including incident and problem management code corrections upgrades and patches.
EDUCATION AND EXPERIENCE Minimum Qualification: Bachelors Degree in Information Technology/MIS Engineering or related field and three plus years of programing experience or the equivalent combination of skills experience and certification with experience.
Development of Interactive Voice Response (IVR) applications specifically with the Concentrix platform
Development / Jira / patches upgrades
Object-oriented programming web security and vulnerabilities.
Contact center platform: Avaya --- Preferred
Complete understanding of IVR from start to finish.
Proficiency with C#/ is desired.
IVR contact center telephony is preferred.
Experience with programming languages.
Experience with Simple Object Access Protocol (SOAP) Representational State Transfer (REST) Application Programming Interface (API) Management and Java Enterprise Edition (Java EE).
Understanding of system behaviors and functionality.
Experience designing building and supporting high-performing Java EE applications.
Demonstrated experience developing mainframe applications.
Experience with implementing Web Services.
Experience with Software Development Life Cycle (SDLC) methodologies and tools.
Knowledge of software engineering design and testing.
Experience with Structured Query Language (SQL)
Experience with relational and Not Only SQL (NOSQL) databases.
Excellent verbal and written skills.
Employment Type
Full Time
